Tele Sales Executive - Deutsche Post DHL

Deutsche Post DHL (DPDHL) is the logistics provider in the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Connecting People. Improving Lives.

We are seeking for a Tele Sales Executive who supports developing and administering tele sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for small and mid-sized customers in line with business strategy, financial objectives, Group guidelines and policies.

• Support the administration of tele sales plans and inbound/ outbound call processes for small to mid-sized accounts
• Respond to customer inquiries, provide information, understand customer needs, promote and sell products/ services, close sales
• Undertake predominantly routine customer situations, sometimes may require deviation from standard screens, scripts, and procedures with the assistance of a computerized system
• Assess customer needs and suggest/ promote alternative products/ services based on a general understanding or the organization, its products/ services
• Enter and refer to data and information by navigating a computerized data entry system or other relevant applications
• Prepare implementation plans and execute campaigns supporting acquisition and retention programs for telesales
• Write scripts and call guides in support of inbound and outbound tele calling campaigns
• Create job aids, reference guides and communication tools to support the performance of the telesales team
• Compile and publish research information into a knowledge base to be used by the telesales team
• Document and update changes on department procedures
• Understand the impact of communications and messaging on telesales business metrics
• Undertake management of special projects for the department
• Create databases to support information access
• Regularly check and correct problems that are not immediately evident in existing systems or processes, make minor changes without significantly modifying defined methods, standards and/ or procedures
• Convince and sometimes negotiate with external parties that share a common desire to reach agreement on complete proposals / programs

Job Skills, Qualifications & Experience

• A minimum of a Bachelor’s degree in a relevant field
• At least three (3) years of previous experience in Telemarketing or Call Centers
• Ability to sell, communicate clearly and listen effectively
• Patient and able to manage stakeholders
• Results driven and attentive to details
• Ability to work alone and within a team environment
• Honest, reliable and trustworthy

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hours with the possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary