MI Lead - Absa Bank

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

• Develop and maintain relationships with the key stakeholder’s in-country to ensure a holistic view of the reporting of Management Information
• Establish and maintain relationships with the leaders of the business, unit heads and their immediate colleagues to develop performance metrics that assist performance management
• Provide leadership in coordinating the work of business MI Analysts
• Role holder must be able to provide a meaningful narrative of customer behaviour and insights, and predictive/classification models of these trends, behaviours and insights

• Analyse the transactional behaviour, profitability, tendencies and trends throughout the life cycle of the clients
• Modelling – Develop end-to-end plans and designs of models required to support in-depth customer behavioural analysis and predictions.
• Perform data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business as and when required.
• Development of sustainable BI solutions to address business needs and identify opportunities to improve processes and strategies with technology solutions and identify development needs to improve and streamline operations.
• Networking – Build and maintain relationships within relevant business units by creating an understanding of their requirements and gather feedback.
• Liaise with stakeholders and keep them updated on progress of the development of requirements.
• Communicates data driven insights to business analyst and/or business stakeholders. Responds timeously and professionally to ad hoc business requests

Job Description

Business Direction

Time split : 70%

• Design a new perspective model of Customer segments that goes beyond income bands and demographics and speaks more intuitively to customer behaviour, group choices
• Conduct regular Customer Segment deep-dives and financial analyses
• Design, extract/generate and manage performance tables/reporting for frontline colleagues and supervisors
• Have excellent written and verbal communication skills; must be able to work with diverse stakeholders. Capability to explain complex mathematical constructs to non-professionals

Management Information

Time split: 25%

• To monitor actual business impact of models/insights against target.
• To understand the key drivers of income & cost and develop and report financial and other performance measures required by local management & BA Finance to monitor profitability of major products and of individual functions.
• Providing input and assisting in the preparation and timely submission of MTP, STP and RAF to group.
• Produce periodic reports which will cover all the aspects of the product life cycle including acquisition, portfolio performance, product profitability, credit and collections performance and operational related reports
• To respond to routine and ad hoc information requests.

Self Development

Time Split :5%

Education

Bachelor’s Degree: BMI – Business Management and Informatics