Ticketing Executive - Borga Travel & Tour



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PURPOSE OF CLASSIFICATION

Generate ticket sales and create a business network for premium sales, Season and Group Tickets for existing and potential clients.

DUTIES AND RESPONSIBILITIES:

  • Check and issue tickets for existing and walk-in clients.
  • Educate customers on ticket rules and conditions.
  • Make outbound calls to solicit prospective ticket purchases to generate sales.
  • Respond to inbound sales calls, respond to enquiries and provide information and/or follow up materials as requested.
  • Develop and manage a business network for future sales prospects through leads and referrals.
  • Prepare weekly sales activity reports.
  • Identify potential leads and potential sales opportunities.
  • Serve as liason between customers and airlines to resolve issues/ concerns.
  • Maintain knowledge of ticket plan programs as well as ticket holder preferences.
  • Provide feedback and/or suggestions based on prospective ticket purchaser feedback and requests.
  • Participate in a variety of promotional and sales activities designed to meet specific targets.
  • Perform any other duties assigned to you by your superior.

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Required Skills or Experience

  • At least one year experience in ticket sales, travel consultancy or program sales. OR
  • Any equivalent combination education and/or experience from which comparable knowledge, skills and abilities have been achieved. 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of using Global Distribution Systems (i.e. Amadeus, Sabre, etc.).
  • Knowledge of the practices, methods and techniques of sales and up selling.
  • Knowledge of the standards and techniques of Customer Service.
  • Skill in clearly communicating ticket program benefits to close a sale.
  • Skill in developing and nurturing network of sales leads and prospects.
  • Skills in delivering sales presentation to various audiences.
  • Ability to meet established sales quotas and/or promotional objectives.
  • Ability to multitask and work under pressure.
  • Ability to work inside a sales environment subject to extended periods of high volume telephone contact.
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How to Apply

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