Wakanow Travel and Tour Jobs in Accra
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Key Responsibilities:
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Handle flight reservations, ticket issuance, revalidation, re-issuance, and cancellations using GDS.
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Provide customers with accurate fare quotations, schedules, and travel options.
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Manage and confirm bookings for flights, hotels, and other travel services.
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Process refunds, voids, and itinerary changes in compliance with airline policies.
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Advise clients on travel regulations, visa requirements, baggage policies, and insurance.
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Maintain accurate records of all transactions, payments, and customer details.
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Coordinate with airlines and other travel service providers to resolve customer issues.
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Ensure timely follow-up with clients regarding bookings and special requests.
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Monitor ticketing deadlines to avoid auto-cancellations or fare discrepancies.
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Deliver excellent customer service to enhance client satisfaction and loyalty.
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Qualifications and Experience:
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Minimum of OND/HND/Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
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At least 2–3 years of experience in ticketing and reservations within a travel agency or airline.
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Proficiency in at least two Global Distribution Systems (GDS) — Amadeus is mandatory.
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Strong knowledge of airline fare rules, ticketing procedures, and travel documentation.
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Excellent communication and interpersonal skills.
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Ability to multitask, work under pressure, and meet deadlines.
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Attention to detail and high level of accuracy in data entry.
Key Competencies:
- Customer Service Orientation
- Problem Solving and Decision Making
- Time Management and Organization
- Communication and Negotiation Skills
- Technical Proficiency in GDS and MS Office
Desired Skills and Experience
- Minimum of 3 years cognate experience
- Excellent communication skills with ability to explain technical concepts.
- In-depth knowledge of statistical methods and data analysis.
- Advanced use of the GDS.
- Ability to keep abreast of industry trends and develop dynamic pricing tools.
- Advanced ability to present pricing analysis reports to relevant stakeholders.
- Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills
- Analytical Thinking
- Creativity & Innovation
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