Field Application Specialist - Roche

Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.

Read Also: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

Roche in Accra, Ghana is seeking a Field Application Specialist for their Diagnostics function to provide relevant application specialist technical and scientific expertise to enable the provision of operational support to the relevant market/customers within the assigned geographical region.

You as an ideal candidate will have good BioChemistry, Immunology, Serology, Molecular and Workflow and automation knowledge. Candidates who have worked in a similar role as an Application Specialist will have a distinct advantage.

Key Responsibilities:


  • Evaluation of the laboratory environment and installation requirements by engaging with project managers and developing installation plans/requirements lists



  • Preparing instruments by complying with instrumentation set-up requirements, preparing reagents and consumables and loading and preparing software as per the product line specifications according to standards
  • Validating systems and their applications by conducting quality checks, testing functioning and resolving any issues
  • Setting up and applying protocols by designing, loading and testing
  • Provision of handover support and training by conducting training and providing onsite support as per the contract and for the agreed period of time

Technical / Application Support

  • Provision of customer support and assistance by understanding customer issues, evaluating causes, providing solutions (telephonic and on site as relevant) and resolving within deadline / SLA.
  • Provision of technical / application / product advice and guidance to the sales team by receiving requests from sales, understanding customer specifications, providing expertise and advice and making recommendations
  • Resolving and taking accountability for cases by receiving cases, contacting clients, providing telephonic support (if possible) and coordinating resolution of cases within SLA/deadlines.
  • Provision of technical support on site by coordinating appointments to resolve cases with key contact at customer, organizing required reagents, consumables and quality control materials
  • Coordinating the resolution of escalated technical cases by identifying issues that require escalation, referring to appropriate escalation process, providing feedback to customers, internal sales and line manager, following up until resolved and closing case within customer expectations
  • Following up with customers after cases are closed verifying whether cases are fully resolved, reopen/open cases if the issue is reoccurring and resolve within deadline
  • To proactively provide technical support to customers by receiving adhoc customer support requests while on site, after hours etc. by logging cases on system, providing technical support and closing cases or distributing cases

Customer Service

  • Maintain a customer-centric approach with all customer engagements by aligning with the Roche values, maintaining professionalism, providing quality technical support and advice and delivering according to their expectations and SLA at all times
  • Proactively resolve customer issues by conducting courtesy visits, identifying potential issues and resolving and taking preventative action at all times




  • Provide customers with all case-relevant documentation by completing case reporting, collating documentation and issuing to the customer within the deadline
  • Complete expense reporting by complying with the T&E policy and system requirements and complete overtime reports by capturing overtime, signing and submitting by the deadline.
  • Maintain an up to date and accurate planning board and team planner
  • Maintain technical compliance standards by completing e-learning modules or training and achieving required compliance standards as required

Customer Training

  • Train customers by identifying needs, developing customized training materials, conducting training and assessing understanding
  • Coordinate training by organizing training venue, organizing logistics and coordinating room set-up and requirements in line with the training design
  • Conduct training administration by completing required documentation and reports, uploading registers and assessments
  • Coordinate and facilitate customer workshops by receiving briefs, developing workshops, implementing and reviewing as required

You, as an ideal candidate, will have the following skills, experience and education:

  • Essential: Medical Technology Diploma or related qualification
  • Experience: At least 3 years of experience in laboratory practices. Candidates who are already working in a similar role will have an advantage
  • Required Knowledge: BioChemistry, Immunology, Serology, Molecular and Workflow and automation knowledge
  • Other requirements: Candidates must be willing to travel extensively
  • The successful candidate needs to be in possession of a valid driver's license and have a valid passport (within 3 months of employment)



Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you below. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


JobSearch Ghana is your most reliable website for latest jobs in Ghana today. If you are interested in getting genuine and reviewed job vacancies in Ghana from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Ghana today on LinkedIn, Glassdoor, Graphic, Job Web Ghana here


Job search is not an easy journey especially for job vacancies in Ghana. That is why we have engaged experts to write seasoned articles to guide your job search in Ghana. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!


© 2017 - 2022 JobSearch Ghana - Jobs In Ghana 2022

Powered by Yaks Baker