Linfra Quality Control/Assurance Jobs in Accra
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Full Job Description - Read Carefully
The successful candidate will be responsible for NOC processes and quality assurance, Performance reporting KPI tracking and assurance and MS contract documentation/reports SLA fulfilment.
Job Duties
- Determine and negotiate in collaborations with other relevant functions, quality procedures, service standards and/or specifications
- Work with operating staff to establish procedures, standards, systems and procedures
- Act as a catalyst for change and improvement in performance/quality
- Monitor performance against KPIs and SLAs for client services and order fulfilment operations
- Ensure all Audit queries are complied with within the required period
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- Follow up and verify the effectiveness of implemented solutions within the NOC
- Work and communicate effectively with other functional managers, superior and other personnel to assure the effectiveness of the department total quality management to meet business quality and standards
- Update and maintain quality control manual to assure compliance with requirements
- Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies recalls, corrective actions, and re-validations.
- Conduct Quality audit for Operational (NOC) processes for improvement
- Conduct Operational (NOC) processes training for NOC & Field teams
- Track underperforming KPIs and follow up with KPI owners to improve performance
- Interface with Customer to align MS contract deliverable & SLA fulfilment
Educational Qualification
- Minimum of a Degree in Business Operation, Engineering or related discipline.
Experience
- Minimum of 5 years experience in the Telecommunication industry.
- Experience in NOC Operations, Business processes and Quality Assurance is required.
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Competencies
Technical competencies:
- Good exposure to NOC operations environment
- Good exposure to international standards of Quality Management Systems
- Business Performance Management
- Business Process Design and Reengineering
- Quality Assurance
- Experience in the use of MS suite to manage documentation
- Experience in the use of database management techniques (e.g. SQL, Excel, etc)
- Regulatory Affairs Management Reporting.
Other competencies
The below are key performance drivers to succeed in the role;
- Good Communication
- Interpersonal Skills - Leadership, customer centricity, collaborative
- Relationship Building
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- Business Planning Skills
- Analytical and Problem-solving skills
- Ability to manage accountability
- Self-motivated
- Trustworthy, integrity and ethical in dealings
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