Account Manager - Vodafone Ghana

Role Purpose

• To safeguard and grow revenue for Vodafone Wholesale through acquisition and retention of business as may be determined by the business.
• Work as part of the Vodafone Wholesale Sales Team to drive aggressive sales.
• Prospecting for Leads
• Pitching for Deals
• Negotiating and Closing Deals
• Will own specific Accounts and drive business growth through Customer Relations/Account Management.
• Regular Customer Engagement – Twice a month for HVC and Once a month for other customers.
• Keep customers constantly updated on business development
• To meet annual targets for sales and revenues and ensure profitability and customer satisfaction as may be determined by the business for each Financial Year

Key Accountabilities

• Evaluation of business opportunities.
• Monitoring and evaluating marketing plans.
• Identifying, contacting and establishing new business through effective approaches.
• Developing marketing presentations and generating business-specific service level agreements
• Maintain effective working relationships with internal suppliers such as the VFW Sales Team, Sales Engineer and customers.
• Provide account data to the Sales Manager for developing a sales plan and monitoring its implementation
• Develop contact strategies and account development plans (ADP) for each of the named accounts.
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded.
• Provide sales performance data to support management decision-making.
• Full integration of quality management processes within all sales activities and ensuring effective deployment on a day-to-day basis.
• Responsible for Receivables for respective Accounts and will resolve all billing disputes as may arise through reconciliation of Accounts with the support of the Billing Team.

Qualification and Technical Skills

• Three (3) year experience in Sales in the Telecoms Industry.
• First Degree in Business Administration or any relevant discipline.
• Professional membership of the relevant professional body (advantage)

• Must be fluent in English.
• Ability to communicate effectively with all stakeholders in a clear and comprehensive terms.
• Ability to operate in matrix teams.
• Actively support the achievement of Sales targets for revenue, profits and customer satisfaction.
• Ability to work on multiple projects simultaneously.
• Ability to exercise “thought leadership” throughout Vodafone Ghana and customer organisations.
• Ability to quickly respond to changing priorities and business requirements and to accommodate these within longer term plans and strategies.
• Analytical thinker who can plan and execute action to exploit business opportunities.
• Ability to understand the needs of colleagues and to apply communications and persuasions skills in a matrix environment to achieve objectives.
• Ability to present compelling arguments for proposed technical solutions.