Reform Pharmaceuticals Limited Customer Service Jobs in Accra
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Reform Pharmaceuticals Limited seeks to recruit a qualified candidate as Customer Care Officer
Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
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Qualification Required & Experience
- Documentation Skills
- Listening Skills
- Phone Skills
- Diploma or HND
- Multitask
- Patience
- 1 – 3 years professional experience
Location: Kwashiman, Accra
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