CSO/Flight Supervisor - KLM Royal Dutch Airlines

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Air France KLM, one of the leading European Airlines is currently recruiting for a dynamic Customer Service/ Flight Supervising Professional for its Cargo office in Accra.

Purpose of the job

• In line with Group guidelines, manage activities in order to ensure customer satisfaction, contribute to the sales turnover, and promote the Group products and services.
• In addition the CSO/Flight Supervisor will be the linking pin of the practical implementation of the commercial policy of the station
by monitoring flights assigned to the GHA.

Key Result Areas and Responsibilities

1. Within the guidelines of Sales and Revenue Management, ensures that clients are proactively called/visited to generate additional ad-hoc and/or regular traffic and to sell available capacity for the right price

• Ensures that the cargo team is informed about availability, price, products, network, and promotions in order to build a proper quotation and maintains solid relationships with customers.
• Assist colleagues abroad in obtaining business, contact decision-makers, setting up imports, and giving proper follow-up to sales leads
• Develop and maintain basic air cargo business and ensure proper marketing and sales product portfolio are realized within a specified area or to a specified customer group, within given guidelines and policies, in order to ensure the realization of sales and margin targets (short term) and strategic objectives (long term)
• Achieve the turnover target, develop sales and increase market share



2. In line with Group guidelines, ensures that administration and back-office activities are executed and kept up to date and monitor results, analyses, and variations are explained.

• Communication of changes in flight schedules
• Maintains and update customer database (VC Client)
• Retrieving AWB copies to update flight files, distribution and inventory management of AWB stock
• Checking, distribution, follow-up of invoices and keep debtors at an acceptable level

3. Supervision of GHA activities, flight preparations, and compliance with Group guidelines and procedures

• Control of good record-keeping of flight imports, exports, and traceability of shipments
• Supervision of GHA in the treatment of discrepancies in the warehouse (MSCA, FDCA, and notice of damage/theft)
• Management of stock embeddable equipment
• Optimize load factor with OPTICOF tool through RM and CCC (VCCF)
• Measure the performance of the station in iQ and update EHC
• Ensure the DFM LIDO are sent to the customs when finalizing flight (15 min after departure)

4. Safety/Risk Management Culture

• Actively contributes in discussions in operational meetings where the Flight Safety chapter is inserted
• Ease the operation of network flights safety and reports any item related directly or indirectly to flight safety
• Sensitize employees
• Ensures the conformity of the delivered products and services and contribute to case feedback



Qualification Required & Experience

Work experience

• Bachelor degree or High-school graduate and/or proven capacity to work at this level
• Knowledge of Cargo Industry and Procedures, Customer Service processes
• 2 to 5 years of proven sales experiences (Cargo experience is a pre)
• Excellent knowledge of MS Office package
• Fluent in English
• Flexible with regards to working hours and out of town travel


• Team player, passionate about people and sales
• Customer Focus
• Flexibility
• Commercial and result orientation, decision making attitude with positive aggression
• Technical & professional knowledge
• Analytical skills

How To Apply

Send your application to 

[email protected]

Closing Date: 11th October 2021



  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


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