Relationship Officer, Retail - Reputable Company

A reputable company wishes to bring to your attention that, there is a vacancy for a Relationship Officer, Retail position.

Description

The Relationship Officer, Retail shall be directly involved in managing a portfolio of savings clients with the objective to achieve monthly deposit targets.

Sales and Business Growth

Responsible for 

• ensuring the achievement of monthly sales for Savings
• the marketing and awareness creation of Deposit Product (Cash Saver)
• sales of all deposit-related products.
• the development and management of a healthy deposit portfolio
• the implementation of good customer relationship strategies
• the development and building of a healthy deposit portfolio
• ensuring the execution of deposit-related activations at that branch level.
• ensuring that branch has enough marketing literature to promote the product

Customer Care and Relationship Management

• Responsible for ensuring high levels of client satisfaction in service by delivering services professionally
• Identify Key accounts and provide tailor-made services to them
• Frequently interact with clients to understand their needs and concerns
• Collect client complaints and work with the responsible manager to resolve them

Reporting

• Responsible for weekly reporting on progress and performance to SUM, Savings
• Responsible for any other task(s) that Management may assign

Required Skills or Experience

• Higher National Diploma
• A Bachelors’ Degree is an advantage

Skills / Attributes

• Hard-working and driven;
• Excellent communication skills;
• Excellent knowledge in the sale of deposit products
• Positive attitude;
• Excellent closing skills
• Accurate and fast worker;
• Good interpersonal skills;
• Neat and organized person.