Manager, IT Digital - MTN Ghana

Job Summary:

Responsible for managing the timely delivery of digital products by working with multi-disciplinary teams including Product Owners, Developers, Testers, Designers, User Experience Analysts and Business Subject Matter Experts using standard agile methodologies and tools.

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

Job Role

• Plan, track and manage the software development, customization, defects & issues using JIRA.
• Sprint Planning using internal JIRA and Confluence tools to manage projects across Product Management, Development, UX, Design, QA and Customer Care teams

• Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Responsible for Management and timely delivery of the digital initiatives with respect to specific standards.
• Responsible for cross functional team Coordination within IT division for the delivery of digital initiatives
• Responsible for the Management of 3rd party solution/service vendor for timely and quality delivery with in SCOPE
• Identify and implement enhancements to streamline Demand and delivery processes for Digital initiatives.
• Works closely with Innovations to implement deliverables through a standard, pre-defined process.
• Assists in preparing the current and future of expansion and growth in terms on innovative digital products
• Motivates, coaches and leads teams to ensure that individuals possess the skills and capability required to deliver team objectives
• Develops and provides appropriate training for the section for competency development and knowledge transfer
• Ensures compliance in the section with policies and functional procedures are documented appropriately.
• Demonstrate solid understanding of the business and ensure close alignment to stakeholder needs
• Manage the demands of other departments to allow the team to work without disruption

Education

• Minimum of a Degree in Engineering / Computer Science
• ITIL, PMP certification
• COBIT5: Business Framework for the Governance and Management of Enterprise IT

• Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies

Experience

• Minimum of 5 years relevant IT experience in Telecoms with at least 3 years in a supervisory role.
• 2 years of progressive experience in IT architecture
• Experience in agile project management tools like Scrum, Kanban, Lean and  Implementing Agile Frameworks
• Experience in Devops framework
• Application Architecture and System Integration
• user experience (UX) design or research
• Experience with Cloud Deployment
• Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies
• Understanding of Telecoms products and services

• Experience in enterprise architecture design.

Competencies

Professional/Technical Competencies

• Very Good Knowledge of System integration & Architecture design
• Very Good knowledge of product and service life cycle
• Very Good knowledge OSS, BSS, MFS and ICT

• Very good knowledge of Customer Management process and Systems:
• Knowledge of digital projects and products
• Knowledge of content management systems (CMS), search engine optimisation (SEO) and data analytics
• User experience (UX) design or research
• Knowledge of agile project management tools like Scrum, Kanban and Lean
• managing multi-disciplinary teams
• Sound knowledge of GSM and Telecom Elements.
• Strong Planning and project management skills
• Application Architecture and System Integration
• Experience with Experience with Cloud Deployment
• IT Governance Knowledge

Skills/Physical competencies:

• Manages self and be a team player, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
• Interpersonal Skills  –  Leadership, customer centricity, collaborative and  coaches & develops direct reports
• Personal Skills  – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
• Organisational Positioning Skills  –  Good written and verbal communication, presentation skills, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.
• Presentation skills
• Good business sense
• A deep understanding of marketing principles
• Good communication skills
• A positive attitude
• Negotiation skills

Behavioral Competencies:

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.