MTN Ghana IT Jobs in Accra
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Job Summary:
Responsible for managing the timely delivery of digital products by working with multi-disciplinary teams including Product Owners, Developers, Testers, Designers, User Experience Analysts and Business Subject Matter Experts using standard agile methodologies and tools.
Job Context
- Highly dynamic and competitive telecommunication industry
- Advancement in global technology trends
- MTN Group business standards and practices
- Diverse cultural environment
- Segmentation structure implication
- Performance driven environment
- Developing sophisticated client base
Job Role
- Plan, track and manage the software development, customization, defects & issues using JIRA.
- Sprint Planning using internal JIRA and Confluence tools to manage projects across Product Management, Development, UX, Design, QA and Customer Care teams
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- Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Responsible for Management and timely delivery of the digital initiatives with respect to specific standards.
- Responsible for cross functional team Coordination within IT division for the delivery of digital initiatives
- Responsible for the Management of 3rd party solution/service vendor for timely and quality delivery with in SCOPE
- Identify and implement enhancements to streamline Demand and delivery processes for Digital initiatives.
- Works closely with Innovations to implement deliverables through a standard, pre-defined process.
- Assists in preparing the current and future of expansion and growth in terms on innovative digital products
- Motivates, coaches and leads teams to ensure that individuals possess the skills and capability required to deliver team objectives
- Develops and provides appropriate training for the section for competency development and knowledge transfer
- Ensures compliance in the section with policies and functional procedures are documented appropriately.
- Demonstrate solid understanding of the business and ensure close alignment to stakeholder needs
- Manage the demands of other departments to allow the team to work without disruption
Education
- Minimum of a Degree in Engineering / Computer Science
- ITIL, PMP certification
- COBIT5: Business Framework for the Governance and Management of Enterprise IT
- Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies
Experience
- Minimum of 5 years relevant IT experience in Telecoms with at least 3 years in a supervisory role.
- 2 years of progressive experience in IT architecture
- Experience in agile project management tools like Scrum, Kanban, Lean and Implementing Agile Frameworks
- Experience in Devops framework
- Application Architecture and System Integration
- user experience (UX) design or research
- Experience with Cloud Deployment
- Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies
- Understanding of Telecoms products and services
- Experience in enterprise architecture design.
Competencies
Professional/Technical Competencies
- Very Good Knowledge of System integration & Architecture design
- Very Good knowledge of product and service life cycle
- Very Good knowledge OSS, BSS, MFS and ICT
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- Very good knowledge of Customer Management process and Systems:
- Knowledge of digital projects and products
- Knowledge of content management systems (CMS), search engine optimisation (SEO) and data analytics
- User experience (UX) design or research
- Knowledge of agile project management tools like Scrum, Kanban and Lean
- managing multi-disciplinary teams
- Sound knowledge of GSM and Telecom Elements.
- Strong Planning and project management skills
- Application Architecture and System Integration
- Experience with Experience with Cloud Deployment
- IT Governance Knowledge
Skills/Physical competencies:
- Manages self and be a team player, good conflict management, takes and manages accountability
- Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
- Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
- Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
- Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.
- Presentation skills
- Good business sense
- A deep understanding of marketing principles
- Good communication skills
- A positive attitude
- Negotiation skills
Behavioral Competencies:
Must live the MTN Values of
- Can Do; Integrity; leadership; Innovation; Relationships
Must exhibit the MTN Vital Behaviors of
- Complete Candor, Complete Accountability, Active Collaboration & Get it done.
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