Latest MTN Ghana Recruitment 2021

MTN Ghana invite applications from suitably qualified Ghanaians who are goal-oriented, results-driven with good leadership qualities and enthusiasm into the job vacancies in Ghana below .

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Manager, Devices

Manage and drive devices to gain competitive advantage. Contribute to setting device plans & targets and manage the Implementation of devices strategies to deliver the business promise

Job Role

Key Tasks:

The role will be accountable to achieve the following objectives:

• Identity opportunities for device revenue generation, segment device needs & help maintain competitive lead by coordinating with Segment Managers to implement strategies to grow device revenue.
• Work with OEMs to maximise MTN device acquisition plans.
• Implement device strategy & plans to improve Mobile Broadband offers.
• Ensure after sales support for all device types; LV, MV & HV devices.
• Liaise with Sales & Distribution to implement mobile broadband device offerings and activations.
• Constantly identify opportunities to drive devices including rural penetration in collaboration with Sales & Segment to develop a plan for rural data.
• Manage the monitoring and reporting on 2G & 3G performance

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Manager, Customer Value Management Programs

Build deep base understanding, to find commercial opportunities to be unlocked via below the line offerings. perform analysis to support the realization of base management objectives

This will be achieved, in part, through the timely provision of a core set of reports that measure and track base management activity, deep-dive analyses and the development & enhancement of segmentation and predictive models, specifically churn and product propensity models.

Job Role

The role will be accountable to achieve the following objectives:

Strategy: Interpret the customer base marketing strategy to identify, plan and implement/build the analytical capabilities required to deliver the CVM programs strategy.

• Provide strategic commercial, actionable analysis covering customer patterns & base product and pricing (patterns, behavior, BTL portfolio distribution and adoption) across the total MTN customer base (inflow, base, retention, and outflow) that results in commercial optimization of that base. Outcome is used to make commercial decisions at executive level and/ or proactively identify opportunities for product & portfolio optimization, base campaigns and strategic commercial initiatives.

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Analyst, Customer Intelligence

The Analyst, Customer Intelligence at MTN Ghana is to upport an effective customer satisfaction strategy through customer intelligence studies, better analysis of customer information, and customer value models

Job Role

Key Tasks

• Prepare draft templates on Divisional reporting to drive and monitor CEX initiatives
• Prepare Monthly /Quarterly Reports on Customer Intelligence activities- (including competition) by compiling customer feedback from the business – Marketing, Enterprise Business, Mobile Financial Services, Sales and Distribution
• Compile reports on CM and CEX activities towards responding to customer suggestions and ideas.
• Ensure all business processes are updated for efficient service delivery in line with digital transformation approach.
• Develop customer-oriented forums to ensure customer understanding of products and services by the company.
• Formulate service delivery parameters which contribute to service delivery effectiveness through the consistent application of Best Practices as specified by project plans.
• Support all Commercial (Marketing, Enterprise Business, Mobile Financial Services related projects and activities to ensure customer satisfaction.
• Data mining and analysis of customer information for business decision making

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Analyst, Financial Controls

The Analyst, Financial Controls at MTN Ghana is to provide support in accounting and financial controls to support sales activities.

Key Tasks:

The role will be accountable to achieve the following objectives:

• Support to prepare S&D consolidated budget and forecast taking into consideration planned sales projects in all three (3) SBUs.
• Assist to prepare departmental Opex budget spend analysis /report to ensure that the overall S&D Opex spend is within budget
• Opex/ Budget tracking to monitor and ensure Opex spend is within Budget (Monthly, Quarterly, Yearly)
• Daily tracking/ monitoring Opex spend and prepare accurate budget variance analysis report
• Keep track of all approved S&D POs and march same against budget
• Assist to develop internal controls for all Opex spend, tracking of all S&D POs, and ensuring that the account codes of such are accurately captured
• Assist to provide relevant responds to all budget queries
• Keep accurate record of all budget reports

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