Information Management Service Delivery Manager - AngloGold Ashanti

AngloGold Ashanti (Ghana) Limited, Obuasi Gold Mine is currently in a redevelopment phase which will lead to a modern, efficient and long-term profitable operation.  The underground mining operation has been fully mechanized and designed to produce up to an average maximum of 5,000 t/day of ore mined.

We are seeking an experienced and self-motivated person to join our dedicated team as Information Management Service Delivery Manager.

ROLE PURPOSE AND CONTEXT

The incumbent will be accountable for making sure that the IT service delivery in the allocated country/countries is effective and efficient. The incumbent works with the Global and Regional Information Management resources to ensure that the business/ mine site IT requirements are met within cost and quality benchmarks.

KEY ACCOUNTABILITIES:

• IM Service Delivery Management for Obuasi
• Work with the Global/Regional Specialists to implement the country infrastructure and application roadmaps
• Improve the Obuasi IT support models to achieve the targeted call resolution
• Guide a team of AGA employees and contractors in order to maintain and improve the operational effectiveness of all IT in the country/site in accordance with agreed SLA
• Report all IT/OT related metrics to the key business stakeholders on a periodic basis
• Make sure that all IT services deliver cost effective and quality solutions
• Manage Information Management Risk at site level
• Engage with business stakeholders to understand business perceptions of IT delivery as well as identify opportunities to improve
• Identify and consolidates in-country IT and OT demand management
• Implement all IT, and some OT, changes and projects in the region i.e. virtual desktop solutions, desktop collaboration solutions, reporting, cloud developments, application related improvements
• Align all regional ITIL processes to the group standards and measures site compliance
• Implement the required IT/OT Alignment Initiatives
• Ensure that teams are sufficiently staffed with the correct skill levels

QUALIFICATION AND EXPERIENCE

Qualification

• Degree / Diploma in IT or its equivalent

Experience 

• At least over 5 years’ experience in a similar role
• Knowledge in IT Management (Infrastructure and/or applications)
• A minimum of 6 years’ experience in managing IT Resources

Technical Competencies

• IT Infrastructure
• DB Admin
• IT Problem Solving
• IT Design and Integration

Leadership Competencies

• Managing IT Resources
• Team Building
• Coaching
• Global Mindset
• Customer Focus