Operations Specialist - Glovo

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you’ll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

Join us as an Operations Specialist and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

Be a part of a team where you will:

• Recruit, train and onboard the entire fleet of Glovers ( our couriers) in the new city
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers
• Have a Data sensitive approach, making sure that all the information is transferred to our database and reports
• Be responsible for all documentation and contracts of Glovers in the city
• Be there for the Glovers when they need support
• Take care of procurement, ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand
• Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager
• Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Communicate effectively with the local Operations Manager on customer support processes and operations
• Improve processes on behalf of Glovers through projects (when necessary)

You have:

• Have previous experience in on-demand fleet management
• Good communicator with ability and agility to solve problems
• Being highly motivated to work for a fast-growing startup
• Basic Excel and Data Interpretation Skills
• Enjoy learning and adapting to new technologies
• Have initiative, be proactive and autonomous – Glovo is also yours!
• Have good energy and like what you do, even on bad days
• University degree (Engineering, Administration or related areas)
• Fluent in English

Experience our Glovo Life benefits:

• Enticing Phantom Shares plan
• Zero Glovo delivery fee on all Glovo orders!
• Flexible working environment

What you’ll find when working at Glovo:

• Gas: We work hard with energy and passion for what we do.
• Care: We act in the best interest of a sustainable future.
• Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
• Stay Humble: We embrace mistakes and feedback to learn from them.
• Glownership: We roll up our sleeves and get work done no matter our position and level.