Customer Service, Alarm Monitoring Specialist - Response One Ghana

Response One’s Alarm Monitoring Representative position is a great part-time or full-time position for those living in or around the Accra. In a modern state of the art call centre environment with a fun atmosphere, our Monitoring Representative’s take on a very important role, to ensure the safety of our customers including;

• Properly respond to alarm signals from our customers’ alarm systems
• Dispatch emergency signals to police, fire, and medical agencies.
• Provide world class customer service to our customers in their time of need.Training will be provided before taking emergency calls.

Key responsibilities also include

• Provide peace of mind to our customers by responding to alarm signals.
• Verify false alarms and/or send out the proper emergency responders.
• Receive and process inbound calls from agencies requesting information regarding emergency dispatches.
• Utilise and develop your customer service skills to profoundly impact our customers and their property.
• Join a team of dedicated professionals working together to make a difference.

Qualification

• HND Diploma or equivalent
• Customer service experience preferred

Requirements

• Ability to successfully pass a criminal background check and meet licensing requirements.
• Must be at least 18 years old.
• Have an understanding of basic computer functions.
• Passion for providing high-quality customer service.
• Great multitasker with the ability to manage multiple internal programs.
• Confidence in your ability to understand, connect with, and de-escalate customers.

Benefits

• Salary.
• Comprehensive training and on-going opportunities for training and professional development.