Customer Service Advisor - Zormelo & Associates

• Resolve product or service problems by clarifying the customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customer’s needs to achieve satisfaction
• provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

 

Job Requirements

Being computer literate • Handling customer queries • Providing excellent customer service • Oral and written communication • Being professional and flexible • Managing stress • Resolving problems • Being driven and positive • Managing multiple tasks • Being sales oriented

About Company

Zormelo & Associates is a Management and Development Consulting firm which works with both private and public sector clients to create world class companies and institutions through advisory services in human resources management, economic and social development projects and capacity building.