Recovery Officer - Accra

The Recovery Officer is responsible for the collection of debts prior to legal recovery proceedings commencing, negotiating payments/payment arrangements, handling debtor enquiries and provides administrative assistance to the team.

REQUIREMENTS

• team player attidude
• matured

RESPONSIBILITIES

• Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
• Maintain debtor’s book to ensure that the debt status is accurate and latest.
• Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
• Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
• Offer 24×7 services to customers in prompt and accurate manner.
• Post customers’ check and ensure timely credit transfer.
• Review collection queue to perform collection activities accordingly.
• Adhere to customer policies and procedures.
• Close a specific number of collection accounts each month to meet assigned target.
• Contact debtors and implement repayment schedules and terms.
• Assist the company to take legal action against debtors by providing necessary information.
• Maintain security and confidentiality of company and customer information.
• Follow legal requirements during debt collections to avoid legal issues.
• Attend educational programs for professional growth and skill development.