Quality Control Analyst - Accra

A reputable Company based in Accra currently positioned to venture into extensive digitization of data and their value-added transfer into electronic data systems, is seeking to recruit highly motivated and results driven individuals with the requisite professional competencies and experience to fill the role as Quality Control Analyst

ROLE TITLE:  QUALITY CONTROL ANALYST 

REPORTS TO:  OPERATIONS MANAGER 
 
JOB PURPOSE

 To supervise the overall outputs from scanned and stored documents in line with acceptable quality control/assurance standards. 

KEY RESPONSIBILITIES  

Quality Control Strategy & Policy Implementation

• Provide input into the development of Quality Control strategy and implement same.  

• Implement approved policies, standard operating procedures (SOPs), work plan, operating manuals and other support systems including monitoring mechanisms in the Quality Control Unit to achieve targeted objectives. 
• Implement and promote quality achievement and performance improvement strategy throughout the data capturing processes of the Centre. 

Operational Management  

• Supervise the quality control activities including verification of records in accordance with quality control/assurance standards. 
• Support the interpretation and implementation of quality control/assurance standards.
• Make input into the evaluation of adequacy of quality control/assurance standards as and when necessary.
• Devise sampling procedures and directions for recording and reporting quality data within approved limits.
• Review the implementation and efficiency of quality and inspection systems.
• Investigate and address complaints and non-conformance issues within approved limits.
• Supervise the collection and compilation of quality data for statistical purposes as may be required.
• Analyze data to identify areas for improvement in the quality system and make recommendations to Supervisor.
• Develop, recommend and monitor corrective and preventive actions.
• Prepare adhoc/regular reports to communicate outcomes of quality control activities as may be required by Supervisor.
• Document quality assurance activities and participate in on-site audits that may be conducted by external providers from time to time.

Monitoring Standards

• Monitor the implementation of process controls to ensure that data captured are accurate. 
• Identify non-conformances within the data capturing process and propose corrective and preventive actions to Supervisor for approval and implementation.  
• Maintain and update standard operating procedures or quality control manuals.
• Monitor operational achievements and compare performance against internal plans or budgets to ensure compliance. 

Stakeholder Relations & Management 

• Maintain professional relationships with suppliers/vendors and other stakeholders to facilitate the operations of the Centre. 
• Liaise with suppliers/vendors to ensure services are delivered to agreed standards, required quality and within timeframe.

Financial Management

• Provide input in the preparation of the annual budget of the IT Unit and implement same. 

Information & Reporting 

• Stay abreast with new developments and international best practices on quality assurance/control to facilitate improvement in service quality and standards.  
• Prepare monthly and periodic report(s) on performance and quality of operations.

Employee Performance & Development 

• Conduct performance appraisal and provide input for career development and recommend performance incentives for direct reports. 

JOB SPECIFICATION

Education & Experience

• Master’s degree in Data Science, Health Informatics or an equivalent discipline from a recognised institution with at least five (5) years relevant working experience in a similar role.
• Professional certification in Lean Six Sigma Green Belt or an equivalent is essential.

Required Competencies

• Strong knowledge/understanding of reading and interpreting quality control documents, codes, standards, and project specifications.
• Good knowledge/understanding of Service Quality Management principles. 
• In-depth knowledge/understanding of process and method of quality assurance, IT application, development and project methodologies. 
• Sound knowledge/understanding of service quality management principles.
• Knowledge and understanding of research methods.
• Sound project management skills
• Good analytical and problem solving skills.
• Good communication and presentation skills.
• Good interpersonal skills.
• Strong planning and organizing skills. 
• Great attention to detail.
• Good negotiation and conflict management skills.
• Ability to handle information with utmost confidentiality.
• Ability to work in a fast paced and often pressured environment.
• Ability to apply good knowledge of the principles and practices of supervision to achieve timely results within agreed timelines and standards.
• Ability to maintain professional relationships with internal and external stakeholders and work effectively with all categories of staff.
• Proficient in the use of MS Office and other software and tools relating to quality control 
• Knowledge in the use of Ms. Office suite - Word, PowerPoint, Excel, internet search engines and business development software/tools. 
• Strong interpersonal skills in a "team" setting.