Broker Business Manager - Enterprise Life

The company, Enterprise Life has opportunities for qualified and interested persons to join its Distribution Division and support in driving sales while achieving on their personal goals.

• ROLE: Broker Business Manager
• REPORTS TO: HOD, Broker Relations.
• REMUNERTION: Per approved remuneration structure. Further details of this as well as other terms of employment will be discussed at the interview
• LOCATION : ACCRA

JOB PURPOSE

• To be responsible for the overall management of the branch including, but not limited to Distribution, Client Services, Premium Administration, People Management and general branch management.
• To direct and implement agreed organizational policies, defined rules and procedures to meet objectives

BRIEF JOB DESCRIPTION

• Provide Leadership for the unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
• Ensure the overall management of the branch to achieve corporate objectives
• Grow branch/business performance on all KPIs to ensure team/branch profitability
• Support and supervise Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc. 
• Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives (Examples include, but not limited to Customer Service at Your-Door-Step, etc.)
• Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
• Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
• Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
• Handle claims investigations and report same to Head of Forensics
• Responsible for managing premium administration deliverables in the branch (pay point opening, collection drives, engagement initiatives, etc.)
• Coordinate and facilitate Sales Reps and Back Office Trainings and report same to the EL Learning Academy as part of monthly reports
• Effectively communicate business decisions and information to all staff and stakeholders
• Escalate and follow-up on issues with other Departments for a quick resolution per approved turnaround time.
• Engage, drive and inspire confidence in the staff to achieve business and personal goals
• Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch