Enterprise Life Insurance Jobs in Accra
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Full Job Description - Read Carefully
The company, Enterprise Life has opportunities for qualified and interested persons to join its Distribution Division and support in driving sales while achieving on their personal goals.
- ROLE: Broker Business Manager
- REPORTS TO: HOD, Broker Relations.
- REMUNERTION: Per approved remuneration structure. Further details of this as well as other terms of employment will be discussed at the interview
- LOCATION : ACCRA
JOB PURPOSE
- To be responsible for the overall management of the branch including, but not limited to Distribution, Client Services, Premium Administration, People Management and general branch management.
- To direct and implement agreed organizational policies, defined rules and procedures to meet objectives
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BRIEF JOB DESCRIPTION
- Provide Leadership for the unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
- Ensure the overall management of the branch to achieve corporate objectives
- Grow branch/business performance on all KPIs to ensure team/branch profitability
- Support and supervise Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc.
- Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives (Examples include, but not limited to Customer Service at Your-Door-Step, etc.)
- Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
- Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
- Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
- Handle claims investigations and report same to Head of Forensics
- Responsible for managing premium administration deliverables in the branch (pay point opening, collection drives, engagement initiatives, etc.)
- Coordinate and facilitate Sales Reps and Back Office Trainings and report same to the EL Learning Academy as part of monthly reports
- Effectively communicate business decisions and information to all staff and stakeholders
- Escalate and follow-up on issues with other Departments for a quick resolution per approved turnaround time.
- Engage, drive and inspire confidence in the staff to achieve business and personal goals
- Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch
Required Skills or Experience
- 1st Degree in a relevant field from an accredited University
- A minimum of 3 years cumulative working experience as a Sales Manager or Team Leader in a Distribution role
- Experience in managing other functional areas such as customer service, premium admin and general administration
- Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
- Excellent Communication Skills ( oral and written)
- Good Report Writing Skills
- Strong computer knowledge ( Microsoft Office)
- Must have demonstrated good/ethical behavior over the years
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