Front Office Executive and Laundry Manager - Aqua Safari Resort

Aqua Safari Resort invites applications from suitably qualified and competent professionals to fill the vacant position of Front Office Executive and Laundry Manager

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Front Office Executive

Responsibilities

• Perform all check-in and check out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accomodate guests needs
• Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests etc
• Upsell additional facilities and services, when appropriate
• Main updated records of bookings and payments
  
  

Qualification Required & Experience

• An HND / Degree in Hospitality Management or related field
• Minimum of 1 year work experience preferably in the hospitality industry
• Ability to speak French or Spanish will be a great advantage
• Excellent interpersonal and communications skills
• Excellent customer service attitude
• Excellent computer literacy

Click here for how to apply

Laundry Manager

Responsibilities

• Develop and putting into operation, systems and technical advancement in the field of laundry operations
• Formulating washing formula for stained loads
• Maintenance and upkeep of all laundry equipment
• Co-ordinating with the Engineering Department on routine maintenance of equipment

• Develop new methods of increasing laundry efficiency
• Overall controlling and supervision of the department
• Ensure proper distribution of linen to guest rooms and food and beverage department areas
  
  

Qualification Required & Experience

Candidate must therefore have:

• An HND/Degree in Hospitality Management or related field
• Between 2 to 3 years work experience preferably in the hospitality industry
  
  

Competencies

• Excellent communication and organisation skills
• Strong interpersonal and problem-solving abilities
• Ability to work cohesively with all levels of management
• Computer literacy skills

Click here for how to apply