Operations Manager - JUMO Ghana

Founded in 2015, JUMO is a full technology stack for building and running financial services. Our mission is to empower emerging market entrepreneurs all over the world with powerful financial choices. Over the past four years we’ve grown our team from 8 to over 330 across 12 locations. As of November 2019, we have served over 15 million customers and disbursed over a billion USD. 

We are more than just a fintech company and we’re looking for someone who wants more than just a job.  The work you’ll do will require you to be intellectually curious, be a clear and strategic thinker and be capable of working with and coordinating multiple internal and external teams in order to achieve your goals. You’ll be working closely with the Portfolio team, Capital Interface team and Operations Team in Cape Town, as well as local Ghana and Cape Town leadership teams.

As Operations Manager (Capital) // Ghana, you will be accountable for the successful on-boarding and operational management of our Capital Partners in Ghana. You will be based in Accra and will report to the General Manager // Ghana.

If you join us, you’ll be

• The Project lead for capital supply on-boarding and operational work streams in Ghana g. bank integrations, wholesale funding etc..
• The Relationship lead and main point of contact for JUMOs capital partners in Ghana.
• Providing local context and fulfilling execution role on regulatory, compliance and legal/commercial workstreams.
• Managing capital and capital partner risk in Ghana.
• Representing the needs of our capital partners internally in JUMO, including workstream prioritisation, product development, performance related issues and operational and reporting framework development.

Currently we work on a centralised model with respect to functional resources and the platform, so this role would work closely with the rest of JUMO Africa & Group to deploy the JUMO business model(s). Therefore working with the;

• Portfolio and Data teams to ensure capital partners maintain deep levels of understanding of the product and portfolio performance.
• MNO and Implementation teams to ensure any work-streams involving Capital partners at Opco level are managed effectively through the onboarding and product and partnerships lifecycle using the appropriate tools.
• Capital Interface, Treasury and Portfolio teams to ensure alignment on capital partner relationships, strategy alignment and funding requirements in Ghana
• BI team to ensure our capital partners are receiving appropriate information and reporting.
• Stakeholder management team to ensure planning and capture of strategic engagements with Capital Partners in Ghana.

What you’ll need

• 8+ years Tier 1 banking experience in Ghana, in credit, commercial or operational areas.
• Must be very strong with people and a great communicator.
• Must be a self-starter, able to make the right calls and escalate only when necessary.
• Project management experience would be beneficial.
• International education or work experience would be beneficial.

  Capabilities

• Ability to coordinate and manage complex projects and operations with banking and other capital partners and JUMO resources in other offices.
• Deep understanding of credit/loan dynamics, with the ability to communicate complex information in simple terms.
• Deep knowledge and experience of how a bank operates, with the ability to identify and mitigate project or operational risks before they arise.
• Ability to build trust and rapport across all layers of our banking partners, from project teams to business leaders and executives
• Take full ownership and have a ‘buck stops with me’ attitude – an ability to work independently and to make it happen.
• Ability to break down complex challenges into measurable work streams and to lead the delivery.

We ask a lot of each other at JUMO, but we give a lot too. 

Things you’ll love

• Collaborating with smart, engaging people in an inspiring office space
• Working for impact
• Growing and learning continuously, with loads of encouragement and support
• Boldly taking risks as we navigate uncharted territory 
• Solving stimulating challenges alongside international teams 
• Flexible work practices enabling your best delivery
• Being autonomous and empowered to lead

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