IT Officer - Jhpiego

Jhpiego is an international, non-profit health organization affiliated with The Johns Hopkins University. For 40 years and in over 155 countries, Jhpiego has worked to prevent the needless deaths of women and their families.

Jhpiego works with health experts, governments and community leaders to provide high-quality health care for their people. Jhpiego develops strategies to help countries care for themselves by training competent health care workers, strengthening health systems and improving delivery of care.

Jhpiego designs innovative, effective and low-cost health care solutions to ensure a level of care for women and their families. These practical, evidence-based interventions are breaking down barriers to high-quality health care for the world’s most vulnerable populations.

Job Description

The Ghana Country Office of Jhpiego Corporation is currently seeking an IT Officer to support its operations.

Job Summary

Ensures the effective running of the servers and networks at Jhpiego Ghana office under the direction of the Jhpiego ISTS department; providing service desk support to users; and making recommendations for improvement of IT services as required. The IT Officer is a member of Jhpiego's Global IT team, and follows technical direction from the Director of IT.

The nature of this work requires an individual who is service-oriented, organized, and who can interact with diverse end-users and technical staff, prioritize tasks, and resolve technical issues.

Duties and Responsibilities

Compliance

• • Communicate regularly with the IT team at the Headquarters (Baltimore ISTS) to ensure that the Country Office is in compliance with Jhpiego IT regulations and best practices
  • In consultation with Baltimore ISTS develop a schedule for key activities and reviews
  • Maintain system and configuration change documentation
  • Follow Jhpiego IT Service Management processes
  • Maintain inventory and assets of office IT hardware and software
  • Prepare, document, and communicate system status reports with Baltimore ISTS team

Backup

• • Institute and maintain rigorous and regular back up system for all computers in the office ensuring that all computers are backed up at all times

Internet

• • Manage the relationship with the internet service provider and ensure high-quality internet connectivity
  • Monitor Sonic Wall Dashboard and Failover
  • Monitor Sonic Points
  • Troubleshoot internet connectivity

User Support

• • Install and manage software, including license compliance
  • Remedy all issues relating to malware
  • Verify that Microsoft Windows and Software Updates are installed regularly
  • Maintain Cellphones, desktops and laptops including the replacement of parts
  • Provide IT support to staff

Network

• • Maintain network equipment including all switches, wireless access points, firewalls, and
  • Riverbed SteelHead
  • Monitor and run network diagnostics to ensure that the network is running smoothly
  • Maintain network devices including printers and All-in-One Copiers
  • Configure and maintain servers
  • Maintain and regularly test power backup systems (e.g. generators, UPSs, battery arrays)

Required Skills or Experience

• 2-3 years' experience in similar capacity
• Microsoft Certified Technology Specialist (MCTS) certifications for:
  • Windows Server 2008 or higher Network Infrastructure Configuration
  • Windows Server 2008 or higher Applications Infrastructure Configuration
• Experience with Office 365 technologies
• Cisco Certified Network Associate I Routing & Switching (CCNA R/S) certification
• Experience with Sonic Wall
• Experience with Riverbed SteelHead technology
• Experience with server hardware from major vendors
• Experience with server operating systems and client/server -based application software, including awareness of version limitations
• Experience with VMware virtualization platform
• Understanding of switches, firewalls, disk caches, filtering systems, access policies and usage of reporting utilities present in the server operating system
• Understanding of the importance of documenting system configuration information
• Highly developed troubleshooting skills and processes
• Able to carry loads of 50 lbs, including servers, printers and computers for physical set up