SCM Customer CARE Manager - Maersk Ghana
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Maersk Ghana is looking to hire a SCM Customer CARE Manager to join or team, He/she will be responsible to Deliver a superior Customer experience to SCM customers, proactively identify issues and mitigate them ensuring they are resolved quickly, Coach motivate and build a high performing team, Lead by example, inspire and energize their team, Closely collaborate with other teams within and across Area/DOC, actively build strong relationships with customers
We offer
- We offer you exciting opportunities to work with a variety of Supply Chain Management Customers at the mega-carrier company-Maersk.
- International and challenging working environment which enhance your capabilities
- Exposure to multinational environment/culture.
- Enhancing personal skills.
- Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations.
- Team work, cross-functional management, & cross-cultural management.
- Successful candidate will also be exposed to new tools that enhance collaboration across the globe and an understanding of creating sustainable value for customers.
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Key responsibilities
- Coaching and lead managers / team leaders
- Drive transformations and change management projects in the CSO.
- Ensuring team adheres to the standard process and customer specific IOP’s and monitors respective KPI’s.
- Support onboarding of new team members
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
- Own customer experience. Lead the team to achieve best-in-class Customer Service
We are looking for
- Minimum Bachelor’s degree in Logistics or Business-related field
- Minimum 5 years’ experience in a similar role or shipping/logistics industry broadly
- Experience in Freight Forwarding or Supply Chain Management would be an added advantage
- Supply Chain Management Business understanding
- Must have a Customer Centric and Proactive Mindset
- Fluent in English both written and verbal communication.
- MS office – especially MS Excel, Word, Outlook and PowerPoint
- Possess presentation skills (able to highlight challenges and possibilities to stakeholders proactively)
- Good in problem solving skill with an open mind to go the extra mile.
- Proven ability to manage changes and innovate
- A team player while taking responsibility for team and own performance
- An effective time manager who is able to under little or no supervision
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