Business Continuity Manager - Vodafone Ghana

Role Purpose

• To drive development of Business Continuity Management across all Technology departments to enhance business resilience and level of preparedness to facilitate effective disaster recovery with minimal operational disruption and revenue loss
• Coordinate on-going Technology BCM Management including plan maintenance, recovery performance monitoring, training and reporting to ensure BCM principles are embedded in Technology operations
• Role activities require full alignment with Corporate Integrity & Risk Business Continuity and Crisis Management

Key Accountabilities

• Deliver an effective Business Continuity Program for Technology
  • High level Business Resilience plan aligned with Technology strategic plans
  • Business Impact Analysis
  • Definition of Mission Critical Systems
  • Risk Assessments
  • Single Point of Failure analysis including redundancy gaps & high dependency areas
  • Design & implementation of Disaster Recovery Plans for mission critical systems
• On-going Technology BCM Management
  • Minimum annual business continuity documentation maintenance and update to reflect changes in systems architecture
  • Implement change management procedure to facilitate update of Disaster Recover Plans
  • Ensure compliance with Group Recovery Target Objectives (RTOs) and agreed Maximum Tolerable Periods of Disruption (MTPD)
  • Review key business partner BCM plans and ensure alignment with VFGH requirements
• BCM Exercise – Development & Coordination
  • Develop schedule of BCM exercises to support disaster response preparedness
  • Coordinate Technology Disaster Recovery Plan exercises and participate in centrally organised BCM exercises
• Crisis Management response to all serious incidences within the business.
  • Ensure correct implementation of Disaster Recovery Plans and Workplace Recovery Plans as prescribed
  • Provide expertise and support to management and business functional areas, as required, when a business disruption occurs in line with recovery plans
• Reporting on Business Continuity & Crisis Management activities and Incidents
  • Report the business continuity status of business units to senior management
  • Provision of Post Incident Reports on any Technology Business Continuity Incidents
• BCCM & ERM Information Awareness
  • Promote awareness throughout Technology on BCM
  • Develop schedules for training / awareness for business partner associates.

Core Competencies

• Minimum 2 years’ experience working in Technology infrastructure.
• Good understanding of and appreciation for Business Continuity & Crisis Management
• Appreciation of, and commitment to ITIL Service Management disciplines, preferably with experience working in an ITIL environment. Preferred ITIL
• Foundation Certification in IT-Service Management
• Knowledge of relevant technologies within the IT Infrastructure also understanding of business relevance of the technologies
• Knowledge of Vodafone’s products and services
• Knowledge of Enterprise Management Tools and practices
• Certification in a monitoring tool such as HP Open view an advantage