Vodafone Ghana IT Jobs in Accra
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Full Job Description - Read Carefully
Role Purpose
- To drive development of Business Continuity Management across all Technology departments to enhance business resilience and level of preparedness to facilitate effective disaster recovery with minimal operational disruption and revenue loss
- Coordinate on-going Technology BCM Management including plan maintenance, recovery performance monitoring, training and reporting to ensure BCM principles are embedded in Technology operations
- Role activities require full alignment with Corporate Integrity & Risk Business Continuity and Crisis Management
Key Accountabilities
- Deliver an effective Business Continuity Program for Technology
- High level Business Resilience plan aligned with Technology strategic plans
- Business Impact Analysis
- Definition of Mission Critical Systems
- Risk Assessments
- Single Point of Failure analysis including redundancy gaps & high dependency areas
- Design & implementation of Disaster Recovery Plans for mission critical systems
- On-going Technology BCM Management
- Minimum annual business continuity documentation maintenance and update to reflect changes in systems architecture
- Implement change management procedure to facilitate update of Disaster Recover Plans
- Ensure compliance with Group Recovery Target Objectives (RTOs) and agreed Maximum Tolerable Periods of Disruption (MTPD)
- Review key business partner BCM plans and ensure alignment with VFGH requirements
- BCM Exercise – Development & Coordination
- Develop schedule of BCM exercises to support disaster response preparedness
- Coordinate Technology Disaster Recovery Plan exercises and participate in centrally organised BCM exercises
- Crisis Management response to all serious incidences within the business.
- Ensure correct implementation of Disaster Recovery Plans and Workplace Recovery Plans as prescribed
- Provide expertise and support to management and business functional areas, as required, when a business disruption occurs in line with recovery plans
- Reporting on Business Continuity & Crisis Management activities and Incidents
- Report the business continuity status of business units to senior management
- Provision of Post Incident Reports on any Technology Business Continuity Incidents
- BCCM & ERM Information Awareness
- Promote awareness throughout Technology on BCM
- Develop schedules for training / awareness for business partner associates.
Core Competencies
- Minimum 2 years’ experience working in Technology infrastructure.
- Good understanding of and appreciation for Business Continuity & Crisis Management
- Appreciation of, and commitment to ITIL Service Management disciplines, preferably with experience working in an ITIL environment. Preferred ITIL
- Foundation Certification in IT-Service Management
- Knowledge of relevant technologies within the IT Infrastructure also understanding of business relevance of the technologies
- Knowledge of Vodafone’s products and services
- Knowledge of Enterprise Management Tools and practices
- Certification in a monitoring tool such as HP Open view an advantage
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