IT Support Officer - USAID Systems For Health Project
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Job Description
- USAID Systems for Health Project – IT Support Officer
- Location: Accra
- Length of Contract: 4 months
- Salary: Commensurate with required experience and qualifications
- Reports to: Deputy Chief of Party, Finance & Operations
Project Overview
The USAID Systems for Health Project is working with the Ghana Health Service to strengthen its efforts to reduce preventable child and maternal deaths, reduce unmet need for family planning, reduce childhood mortality and morbidity from malaria, and improve nutritional status for children under five and pregnant women. We are working to strengthen vital health system building blocks while promoting CHPS (community-based health planning and services), strategic behavior change communication, and targeted demand generation to maximize service delivery coverage.
University Research Co., LLC (URC) and its partners share the vision that, by 2019, Ghana’s health system will be sufficiently robust that the Government of Ghana (GOG) and its health workforce, in partnership with the communities they serve, will be able to sustain equitable access to, demand for, and use of high-quality, high-impact health services with reduced external support, especially in the five regions targeted by Systems for Health: Greater Accra, Central, Western, Volta and Northern.
USAID funded Ghana Systems for Health Project is seeking for an experienced IT Support Officer. He/she will provide daily on-site/off-site technical support for staff Hardware and Software administration, IT systems, ensure back-up of data and proper usage maintenance of all IT equipment and update all software and systems in use.
Roles and Responsibilities
- Oversee the implementation of URC IT policy and operating procedures.
- Provide preventive maintenance on workstations, servers, printers and LAN components when needed.
- Provide diagnostics and problem resolution for laptops, desktop computers, printers and server systems.
- User support training on file server access and use.
- Install operating system upgrades, enhancements, fixes and patches as provided.
- Install supported software packages supplied and required by S4H.
- Monitor existing equipment’s ability to meet the URC’s demand and recommend new system hardware as needed.
- Create user accounts, shared network drives (data areas) and network printing as requested by the staff
- Advise on the server disk space, utilization rate and caching ability and make recommendations
- Provide advice/support on purchasing of software or hardware upgrades.
- Work with Home Office to ensure that system backups are functioning correctly.
- Implement URC field office IT closeout guidelines
- Work with home office to ensure server security, upgrade and up-to date maintenance.
- Offer maintenance/repair of computers/laptops/printers etc.
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Required Skills or Experience
- Education: Bachelor’s Degree in computer systems development, management of information technology or a related field.
- Prior Work Experience: Five years of progressively responsible experience in providing IT technical assistance in complex and multifunctional setting is required. Experience working with USG funded programs is an added advantage.
- Job Knowledge: Thorough knowledge of IT equipment operations and management, hardware and software technology is required. Excellent knowledge in organization objectives, relationships, and management practices; technical aspects of analysis, computer application programming, telecommunications, and management advisory services; acquisition policies and procedures relative to computer hardware and software; and an expert knowledge of systems analysis and design techniques.
- Language Proficiency: Strong verbal and written English communication skills is required.
Skills & Abilities
- Good technical skills to trouble shoot, diagnose, and resolve hardware and software problems and to maximize the capabilities of the Organization’s computer resources.
- Good interpersonal skills to develop and maintain two way communications, and promote computer and automation services and to resolve priority issues, system limitations, down time, etc., with key officials.
- A good understanding is required of key managers’ priorities to ensure that the IT system of the organization is responsive to those needs. Ability to explain complex computer and IT concepts to staff.
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