Vodafone Ghana Telecommunication Jobs in Accra
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Role and Responsibilities
- Validate all fresh SIMs registrations data on daily basis.
- Ensure the accuracy of customer information entered into the organization’s systems.
- Perform information reviews and internal audits on records and data cleansing activities.
- Engage stakeholders on outcomes of daily analysis.
- Ensure data are in compliance with an organization’s standards, as well as any applicable state regulations to avoid regulatory fines.
- Help ensure the organization meets goals for good customer experience, best practices, quality of service, and overall effectiveness.
- Perform data quality activities such as data deduplication, etc., in CRM and CPS to ensure data is complete, accurate and consistent.
- Perform other CRM activities which involve manual review and processing.
- Collaborate with internal and externals stakeholders on customer details.
- Support all Marketing and Sales data requests on agents.
- Other Fraud Investigations as will be assigned.
- Automation of KYC validation and other fraud management processes.
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Qualifications and Education RequirementsRequired Education
Preferred Skills
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