Fraud Analyst - Vodafone Ghana
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role and Responsibilities
- Validate all fresh SIMs registrations data on daily basis.
- Ensure the accuracy of customer information entered into the organization’s systems.
- Perform information reviews and internal audits on records and data cleansing activities.
- Engage stakeholders on outcomes of daily analysis.
- Ensure data are in compliance with an organization’s standards, as well as any applicable state regulations to avoid regulatory fines.
- Help ensure the organization meets goals for good customer experience, best practices, quality of service, and overall effectiveness.
- Perform data quality activities such as data deduplication, etc., in CRM and CPS to ensure data is complete, accurate and consistent.
- Perform other CRM activities which involve manual review and processing.
- Collaborate with internal and externals stakeholders on customer details.
- Support all Marketing and Sales data requests on agents.
- Other Fraud Investigations as will be assigned.
- Automation of KYC validation and other fraud management processes.
Qualifications and Education RequirementsRequired Education
Preferred Skills
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