Vodafone Ghana Administrative/Secretarial Jobs in Accra
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To own your store and make it the best Vodafone store in the country. By creating an outstanding experience – for your customers and team. Running your store effectively to always delivering of targets, compliance and budget.
Key accountabilities and decision ownership
Achieve Targets
- Achieve all store targets – making sure the team understand how they are performing against them
- Set and agree targets with your team
- Brief your team on current in store promotions and top retail priorities
- Coach your team to discover and understand the customer’s needs then advise on best products and services to match that need
- Observe and share competitor activity with Cluster Operations Manager.
- Communicate the Vodafone and Retail strategy to the team
Create an outstanding customer experience
- Be a ‘Customer obsessed’ role model – coach and support your team to always deliver an outstanding customer experience
- Be a Vodafone role model to motivate and inspire your team to be Vodafone ambassadors
- Ensure your team takes accountability to resolving customers challenges through to resolution
- Make sure your team helps customers access their information online
- Coach your team to deliver the best advice for a customer’s changing needs – ensuring they are always up to date with Vodafone’s products and services
- Improve store and team performance as a result of ‘customer satisfaction feedback
- Build and nurture effective relationships between Retail and Sales and Customer Management to present a seamless service
- Understand competition-trading patterns and develop plans to counteract.
Store housekeeping
- Keep on top of all store costs (cash loss, credits stock loss/adjustments) and protect all Vodafone assets
- Achieve compliance standards and satisfy all audit requirements
- Make processes better
- Ensure all company policies and procedures are followed by your team
- Keep all store team data up to date on Vodafone systems
- Work with your team to make sure the store looks great and that product displays are working properly
- Carry out daily housekeeping and store standard checks to approved levels
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Manage and support your team
- Make sure your team complete their compulsory online courses, programmes and all training modules on time
- • Coach and support your team to give them the best opportunity to succeed in store and with their career at Vodafone .
- Review and improve your teams performance through monthly 1-2-1’s, and annual Performance reviews
- Empower your team to make decisions and solve challenges
- Hold regular team meetings/briefings to generate ideas
- Be responsible for recruiting new team members and succession planning
- Lead by example and behave in the ‘Vodafone Way’
- Reward and recognise when your team who behave in the ‘Vodafone Way’
- Communicate clearly the Retail people plan to your team
- Be the best Retail Store Manager you can be, using feedback, training, coaching and support to help you
Help wider Retail Management team
- Support the Store and Regional Manager by smashing store targets and objectives
- Attend Regional and National meetings and communicate back to the team
- Carry out Regional duties when needed
- Contribute Regional/National activities if asked
- Support any Retail trials
Technical Requirements:
The ideal candidate for this role is defined by the following attributes:
- Successfully managed a team for 12 months
- Puts yourself in the customers shoes
- A track record of delivering results quickly
- Leads your team by example – motivating, developing and influencing them to deliver
Prior Experience:
- What we want
- Is a role model for customer obsession, ensuring the team follows suit. Puts the customer at heart of every decision made.
- Always tries to improve and challenges when things are not simple and quick, then shares findings with others.
- Coaches and inspires the team to be the best and is open and honest with the team
- Communicates in a clear and simple way, listen and respect everyone’s opinions – however diverse.
What we’d like
- Sets clear and challenging targets, monitors progress and takes action necessary – celebrates success
- Can plan and organise to move quickly.
- Can work cross functionally to resolve issues quickly.
- Comes up with great ideas
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