Teller - Zormelo & Associates

Service Delivery

• Undertake end to end cashier duties as well as managing timely cash evacuations and balancing of till.
• Identify when & where to refer customers to an appropriate area of delivery for specialist help and advice
• Action any complaints received in accordance with procedures.
• Deliver world class customer service practices and ensure adherence to the Bank’s standards
• Advises customers on the bank’s products

Governance

• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organization.
• Ensure compliance with operational risk & rigour requirements e.g. Health and Safety standards, security of premises etc.
• Comply with relevant legislation e.g KYC, banking code service standards, fraud prevention and money laundering procedures

Quality

• Maintain counter performance statistics for management information usage
• Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken to ensure a satisfactory audit.

Social Responsibility

• Participate in local events to support local needs, develop individual and team skills to raise the Bank’s profile in the local community.
• Agree performance development objectives with the team leader.
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Job Requirements

A minimum of a Graduate degree, commercial diploma or equivalent A minimum of 2 years work experience in a Sales and Service-type role would be beneficial. Must have good Planning and organisational skills Must have good communication skills A high level of drive and determination for results Must have good interpersonal and relationship skills. Must be a good team player

About Company

Zormelo & Associates is a Management and Development Consulting firm which works with both private and public sector clients to create world class companies and institutions through advisory services in human resources management, economic and social development projects and capacity building.