Sales Support Officer - Firmus Advisory

Our client, one of the leading automobile companies in Ghana, is seeking to employ for the following position as Sales Support Officer

Job Purpose:

To coordinate and provide sales support to custotners by working with Distributors in Togo, Benin and all Francophone countries.

Specific Responsibilities:

• Engage in regular outdoor sales and marketing activities in Togo. Benin and any other Francophone countries assigned
• Conduct market research projects (data collection, feedback etc.)
• Generates and processes new sales leads as necessary
• Answers phone calls from Distributors and Customers and deals with problems as arise
• Follow up with customers to make sure that they are satisfied with a particular product
• Meets with Distributors and Dealers to make sure that sales people are doing their job correctly
• Provide any necessary data or reports to the sales team
• Exert attention to detail, as customers may have the same problems; reports the problems as necessary
• Arrange appointments with clients and sales team
• Responding to customers emails, texts, and phone calls
• Update all contact information for clients
• Deal with any customer complaints and resolves the issue as necessary
• Does any necessary administrative work. including filing and presenting reports

Job Specifications

Minimum Requirements

Education/QuaIification

• Excellent French and English Proficiency is a MUST
• Bachelor's Degree in Business Administration, Marketing. Economics or Social Sciences. A professional qualification and or Master of Business Administration will be an added advantage;
  
• Minimum of 3-5 years of relevant work experience in the retail and wholesale industry
  
• Work will involve frequent travels so candidate must be ready and able to do so on short notice.
  
• A good working understanding and previous work experience in Togo, Benin and other Francophone countries in West Africa will be an added advantage
  
• Excellent analytical, reasoning and problem-solving skills
  
• Good computer skills, including proficiency in MS Office and critically Excel is a required criterion High energy, Results-oriented, strategic thinker
  and planner
  
• Must be Resident in Accra or Tema.
  
• Age requirement - not more than 35years of age.
  
• Ability to drive and must hold a valid Driving licence
  
• Knowledge of motorcycle and automobile industry will be an added advantage
  

Key Skills and Competencies

• Strong organisational and planning skills; and experience of project rnanagement
• Excellent interpersonal skills, including ability to undertake high-level representation.
  
• Excellent French and English oral and written communications skills, including public speaking.
  
• Ability to work under pressure. independently and with limited supervision.
• Time-Oriented. Basic Math Skills
• Consumer Relations, Crisis Management
  
• Reporting Skills, Administrative Skills, Attention to Detail