In-Market Delivery Lead - Vodafone Ghana



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Vodafone Ghana Sales / Marketing Jobs in Accra


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Role purpose

  • Responsible for access to and prioritisation of work to local and MPS funded resources to service configuration, network integration test and launch of new M-Pesa Services. The In-Market Delivery Lead will act as local SPOC to advocate the local priority for new M-Pesa service delivery

Key Accountabilities

  • Impact on the business
  •  
    • Weekly clarification for local resources of actions and dependencies for new service launches (functional, non-functional and operational).
    • Weekly prioritisation with MPS Delivery Squads to facilitate business requirements into functional and technical delivery activities for local resources.
    • Acceleration of relevant local regulatory, fraud, risk and security resource engagement. Reduced transfer delay and friction in the service delivery approach.
    • Definietions of ‘Done’ for service acceptance criteria in all project stages, programme outputs and project deliverables delivered into the Market.
    • Delivery and alignment to plans of work estimates, quotations and plans for project delivery from local stakeholders.
    • Market representation, support and guidance within MPS’s gated delivery and Agile processes.
    • Weekly escalation of Market based risks to MPS programme management for Programme wide impact reduction.
  • Customers, supplier and third parties
  •  
    • Strengthened Market communication plan (feedback loop, scheduled communications/reporting, issue escalation) with local Engineering, Commercial and Ops teams to identify local Market changes and enable Market support for Core Delivery Programmes
  • Leadership and teamwork
  •  
    • Attend regular MPS and Market governance meetings.
    • Deliver a ‘service mentality’ and ‘collaboration approach’ in relationships between MPS and markets.
  • Innovation and change
  •  
    • Identification and drive of local process, product or service improvements to maximise delivery capability.
    • Identify synergies to reduce fragmentation and friction between MPS funded and local Market teams.
    • Influence existing market standards, processes and procedures and facilitate the generation of ideas from the team members.
  • Communication
  •  
    • Agree, develop and manage communications plan for key MPS and Market stakeholders to mitigate upstream risks and delays due to poor dependency management and resource availability.
    • Escalation of issues and Risks to the delivery squads, scrum masters and MPS Programme Managers to support the resolution of issues in a timely manner.


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