Labadi Beach Hotel Hospitalilty/Food Service Jobs in Accra
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Full Job Description - Read Carefully
REPORTS TO: GENERAL MANAGER
PURPOSE
- Ensure the smooth running of the day-to -day operations of the SPA. Strive to maintain and motivate the entire SPA team, and also create a culture of care and service excellence among employees.
- Develop and implement SPA operational goals, policies and procedures. Additionally, responsible for leading the efficient and effective Spa operations, including short and long-term strategic planning.
REQUIREMENTS
- BSc in Business Administration/ Diploma/ Degree in Cosmetology
- Minimum of 3 to 5 yearst experience as a Spa Manager in a 4-5 star hotel/ a luxury spa.
- Willing to deliver the best service to our guest.
- Demonstrate a strong leadership, team, and communications skill are essential.
- Strong working knowledge of spa, membership and recreational software.
RESPONSIBILITIES
- Ensure all areas of the Spa are kept clean and well maintained at all times.
- Ensure complinace with all legislation governing the operation of a spa facility
- Ensure proper inventories of all spa equipment are coducted in line with audit standards in order to effectively manage operational cost
- Ensure the spa department follows hotels policies and procedures including health, hygiene, emergency and fire prevention
- Ensure the spa department follows safety and maintain confidentiality for all guests and colleagues at all times
- Able to sell and promote spa programmes to groups, conference guests walk-in etc.
- Able to implement and monitor up-selling strategies to maximise spa operational
- Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience
- Responsible for checking and overseeing all guest settlement, like such as cash, credit cards and room settlements etc.
- Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services
- Responsible for the department training plan and conduct hands-on training for the new recruit.
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Coordinate with the maintenance department to ensure proper repair and preventive maintenance works of all spa equipment.
- Monitor and review Spa employee's performance regularly and provide required
- Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.
- Attend daily morning Heads Of Department meeting
- Perform a regular inventory of Spa par levels for retail and operational stocks.
- Raise store requisitions of all retail and operational items as and when required.
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