Call Center Supervisor


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June 7, 2019 Reputable Company Customer Service Jobs Accra & Tema Full-Time Competitive + Benefits Last Updated: Recent





Reputable Company Customer Service Jobs in Accra & Tema


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Job Title: Call Center Supervisor

Description

•   We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
•   You will be responsible for assessing their work and give them feedback to maximize performance.
•   The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

Responsibilities

•   Assist in the formulation of targets for individuals and teams
•   Hire and onboard new employees
•   Answer questions from staff and provide guidance and feedback
•   Anticipate escalation and take over calls when needed
•   Devise ways to optimize procedures and keep staff motivated
•   Measure performance with key metrics such as call abandonment, calls waiting etc.
•   Ensure adherence to policies for attendance, established procedures etc.

Qualification Required & Experience

Educational Requirements

•   A minimum of Diploma.

 

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Experience Requirements

•   Proven experience as call center supervisor or similar supervisory position
•   Experience in customer service is essential

Additional Requirements

•   Proficient in English; Good knowledge of additional languages will be a definite plus
•   Working knowledge of MS Office

Location: Accra & Tema

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