Call Center Supervisor
Customer Service Jobs In Ghana 2024Jobs In Accra & Tema 2024
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Job Title: Call Center Supervisor
Description
• We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
• You will be responsible for assessing their work and give them feedback to maximize performance.
• The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Responsibilities
• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
Qualification Required & Experience
Educational Requirements
• A minimum of Diploma.
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Experience Requirements
• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential
Additional Requirements
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office
Location: Accra & Tema
HOW TO APPLY
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- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.