Roche Job Vacancy For Field Service Engineer

Roche Diagnostics in Ghana is seeking a Field Services Engineer to carry out diagnostic instrument post-sales technical support activities including but not limited to: Installation, de-installation, routine maintenance, emergency repair visits, modification and upgrades in accordance with manufacturer specification, governing guidelines, department objectives & Key Performance Indicators (KPIs), policies or procedures.

The role will entail:

• Completing relevant administration within set timelines to effect T&E cost centre activities, including electronic field (case) service reports, expense reports and boot/car stock (spare parts) reconciliations against monthly reports.
• Adherence to Client Service Level agreement deliverables & department planning and activities roster.
• Maintaining high levels of customer engagement throughout visits with regular updates and feedback to customers.
• Supporting Applications Specialists with customer training on the technical aspects of instruments and supporting business areas with relevant instrument knowledge and specifications as well as providing cross-team technical assistance and support.
• Prior to scheduled visits, plan for required boot/car stock (materials and equipment) and complete relevant warehouse requisition documentation timeously.
• Ensuring adherence to relevant instrument's manufacturing standards for maintenance, installation and upgrading plans according to customer needs.
• Addressing any challenges within scope of authority and within relevant customer service level agreements, department policies and budgetary guidelines.
• Escalating complex instrument technical queries, challenges or software and hardware upgrades to relevant personnel in accordance with procedures for swift resolution.
• Ad hoc duties as requested.
  
  

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: Relevant qualification in Electrical Engineering or Mechanical Engineering or Biomedical Technology or equivalent.
• Required Experience: At least 3 years experience in technical support services, mainly in the medical diagnostic industry.
• Additional Requirements: The successful candidate needs to be in possession of a valid drivers license and have a valid passport (within 3 months of employment)
  
  

Roche is an equal opportunity employer.Customer Support, Customer Support > Technical & Application Support