Maersk Job Vacancy For Customer Service Agent

The role of the Customer Service Agent is to own and manage the experience of Customers assigned to him.In all aspects of the position the Customer Service Agent will identify and bring forward opportunities for improvement of the customer experience and Maersk Line efficiencies and processes and be responsible for the end to end customer experience in compliance with all company procedures and regulatory requirements.The Customer Service Agent is also expected to guide both external and internal customers on the modalities of our business and on-board customers in line with the company onboarding guidelines.

We Offer

i. Results orientation

ii. Improved commercial and leadership capabilities

iii. Interaction within cluster for best practice sharing

iv. Creating network with Centre organization

v. Understand market and customer drivers

vi. Improve understanding of how best to generate profit for Maersk Line

Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk Line's leadership position and contributing to the continuous success of the Maersk Ghana organization

Key Responsibilities

Be the primary point of contact for Customers and ensure they feel pleased, cared for and trusted in all their interactions with Maersk Line

• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Act as a link between customers and internal stakeholders to ensure high standards of service in line with their expectations
• Actively “Ask for More” cargo from our customers
• Ensures services are delivered to customers as promised and/or proactively keep them informed of relevant deviations including proposal of solutions or alternatives.
• Proactively seek feedback from customers on issues they have faced with Maersk Line and work actively with other functions to ensure such issues aren't repeated
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
• On-board new Customers and actively drive awareness and utilisation of Maersk Line self-service channels.
• As an ongoing basis, explore avenues for service improvements and how we can increase efficiency or add more value to customers.
• Act as backup for Counter/Care if required
• Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values

Who we are looking for

• Bachelor degree
• Previous experience in Customer Service or Customer facing role will be an advantage
• Good communication skills
• Problem solving skills with focus customer satisfaction and attention to details
• Self-motivated
• Team player
• Good organizational skills with understanding of prioritization
• Previous experience in interaction with Customs will be a plus
• Proficiency in English will be a plus
• Knowledge of Microsoft Office - Word, Excel, PowerPoint.

Last application date: 03 January 2019.

Maersk Line is the world's largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world's largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.

Your promise. Delivered.