Coordinator: Digital Services - MTN Ghana

Job Summary:

The Digital Services Coordinator is responsible for supporting the line manager to efficiently coordinate and optimize digital services within the digital services and verticals portfolio.

The role is focused on ensuring that all digital products and services, partner engagement, set ups and product road maps are effectively deployed, maintained, and improved to meet the business strategic goals. The Digital Services Coordinator will work closely with various teams to enhance the digital user experience, streamline processes, and drive innovation in digital services.

Position: Coordinator, Digital Services (Vacancy Ref No: MTN-DIG-CDS001-2026)

Level: L2

Reports to: Manager, VAS, Music and RMS

Context:

• Operating within a dynamic and highly competitive telecommunications, ICT, and digital services environment.
• Supporting the growth and delivery of innovative digital products and services that enhance customer experience and business performance.
• Working in a fast-paced, performance-driven environment focused on digital transformation and continuous innovation.
• Collaborating with diverse internal and external stakeholders to deliver business objectives and service excellence.
• Contributing to the delivery of customer-centric solutions in an evolving digital ecosystem.
• Dynamic and highly competitive telecommunication, ICT & Digital industry.

At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Tasks

• Coordinate the day-to-day operation and performance of digital services, ensuring a reliable, secure, and customer-focused user experience.
• Support the management and continuous improvement of MTN’s digital products and services, working closely with internal and external stakeholders.
• Manage relationships with digital service partners and support service delivery in line with agreed business and operational requirements.
• Monitor service performance, analyze user feedback, and provide insights to support decision-making and service enhancements.
• Coordinate the onboarding and implementation of new digital services, ensuring alignment with business objectives and stakeholder requirements.
• Collaborate with Technology, IT, Network, and other business teams to resolve service issues and optimize platform performance.
• Support the rollout and execution of Group-led digital products and service initiatives.
• Lead User Acceptance Testing (UAT) activities and support quality assurance for digital products and services.
• Maintain effective stakeholder engagement and cross-functional collaboration to drive successful service delivery and innovation.
  
  

Qualification Required & Experience

Education

• A Degree in Business Administration, Information Technology or a related field of study.

Experience

• A minimum of 3 years of relevant experience in Product Management, Customer Service in digital environment, Marketing or Digital Services enablement.

Professional/Technical Competencies:

• Knowledge of digital product and service management within a customer-focused environment.
• Understanding of digital platforms, emerging technologies, and industry best practices.
• Experience in project coordination and working effectively across cross-functional teams.
• Strong stakeholder, vendor, and partner management capabilities.
• Experience in product lifecycle management, service delivery, and quality assurance.
• Ability to analyze performance data and provide insights to support decision-making.
• Understanding of agile delivery principles and continuous improvement practices.
• Strong business acumen with an appreciation of customer and market needs.
• Innovative mindset with the ability to identify opportunities for service enhancement and growth.

Skills/Physical Competencies:

• Strong interpersonal and teamwork skills with the ability to collaborate effectively across functions.
• Ability to manage multiple priorities, demonstrate accountability, and deliver results in a fast-paced environment.
• Customer-focused mindset with a strong commitment to service excellence.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and presentation skills, both written and verbal.
• Ability to build and maintain effective stakeholder relationships.
• Proactive, innovative, and self-motivated with a continuous improvement mindset.
• High levels of integrity, professionalism, and ethical conduct.

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done
• Innovation as a way of work

General working conditions

• Anywhere/Anytime work
• Ability to manage self and others
• Personal accountability

Location: Accra

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