Amasha Partners Limited Customer Service Jobs in Accra
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About the Role
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Key Responsibilities
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Manage large amounts of inbound and outbound calls in a timely manner
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Follow communication “scripts” when handling different topics
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Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
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Seize opportunities to upsell products when they arise
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Build sustainable relationships and engage customers by taking the extra mile
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Keep records of all conversations in our call center database in a comprehensible way
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Frequently attend educational seminars to improve knowledge and performance level
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Meet personal/team qualitative and quantitative targets
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Skills
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Track record of over-achieving quota
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Strong phone and verbal communication skills along with active listening
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Familiarity with CRM systems and practices
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Customer focus and adaptability to different personality types
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Ability to multi-task, set priorities and manage time effectively
What We Offer
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Opportunity to work closely with the team leadership.
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A dynamic, supportive, and growth-oriented work environment.
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Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported.We offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.
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Qualifications-Diploma or Degree
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Fresh graduates are welcome to apply.
What's on Offer?
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Opportunities for career growth & development
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Role involving team management opportunities
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Flexible working options.
Work Schedule: 8:00 AM – 5:00 PM (Monday to Friday only)
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