Chief Operating Officer - Prosupport Services Company Limited

About the job

The Chief Operating Officer (COO) will serve as a key member of the Executive Leadership Team and act as a strategic partner to the Chief Executive Officer.

The role holder will be responsible for translating business strategy into measurable operational outcomes by overseeing daily operations, improving business systems, strengthening internal structures, driving performance excellence, and ensuring sustainable growth across multiple markets.

The COO will provide leadership across departments, subsidiaries, and business units while ensuring operational discipline, efficiency, accountability, and alignment with the organization’s vision.

Tasks

• Partner with the CEO and Executive Team to develop and execute the organization’s strategic objectives.
• Translate corporate strategy into actionable operational plans, milestones, and performance indicators.
• Lead business transformation initiatives aimed at improving efficiency, scalability, and growth.
• Ensure operational priorities are aligned across all departments and markets.
• Identify opportunities for innovation, improvement, and competitive advantage.
• Provide strategic recommendations to support executive decision-making.
• Oversee company-wide operations to ensure efficiency, productivity, and service excellence.
• Develop and implement operational policies, processes, systems, and procedures.
• Establish performance metrics to measure business effectiveness. 
• Monitor operational performance and introduce corrective actions where necessary.
• Drive continuous improvement initiatives across the organization.
• Ensure business activities meet quality, compliance, and performance expectations.
• Support business expansion into new markets and territories.
• Lead operational readiness plans for regional and international growth.
• Evaluate market opportunities, strategic partnerships, investments, and business alliances.
• Develop scalable operational models to support long-term expansion.
• Strengthen stakeholder relationships across multiple markets.
• Provide leadership and direction to senior management teams and department heads.
• Build a culture of accountability, collaboration, innovation, and high performance.
• Coach and develop leadership teams to improve organizational capability.
• Support workforce planning, talent development, and succession strategies.
• Drive effective communication across departments and business units.
• Support budgeting, forecasting, and financial planning activities.
• Monitor operational costs and identify efficiency improvement opportunities.
• Ensure resources are effectively allocated to achieve business objectives.
• Review business performance reports and recommend strategic actions.
• Support revenue growth and profitability initiatives.
• Ensure compliance with company policies, regulatory requirements, and governance standards.
• Establish effective risk management frameworks across operations.
• Monitor operational risks and implement mitigation strategies
• Promote ethical leadership and strong corporate governance practices.

Requirements

• Minimum Bachelor’s Degree in Business Administration, Management, Operations, Finance, Engineering, or related field.
• MBA, MSc, or equivalent postgraduate qualification required/preferred.
• Additional executive leadership certifications will be an advantage.
• Minimum 15 years’ progressive professional experience.
• Proven experience as Chief Operating Officer, Head of Operations, Managing Director, General Manager, or similar executive role.
• Experience leading complex or high-growth organizations.
• Demonstrated success managing multi-market or cross-border operations, preferably within Africa.
• Experience working with executive boards and senior stakeholders.

Benefits

• Competitive C-Suite executive remuneration package.
• Housing allowance.
• Fully serviced and maintained executive vehicle.
• Comprehensive executive benefits package.

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