IT Manager - Eusbett Hotel

Main Duties and Responsibilities

• A warm personality, attentive, and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures the cleanliness of all data equipment and computer rooms.
• Must be a self-starter, alert, energetic, responsible, and flexible.
• Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, CCTV Surveillance, Cable/IP TV systems, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup, and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, CCTV, IP/Cable TV, Card Access Control, and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge of Active Directory, Management, and Implementations.
• Prepare and implement Preventive Maintenance Schedule for all IT hardware and software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
• Prepare Policies and procedures for the IT Department and the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day-to-day support.
• Able to plan, assign, and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. 
• Ensure that policies and procedures relating to PCI compliance are updated.
• Maintains a system error/progress log book and deals with reported problems.
• Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software licenses. 
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with the latest hotel technology and security risks regularly.
• Able to perform other IT or Systems-related tasks assigned by the management.
• Ensure the hotel is fully compliant with the Data Protection Agency and the relevant governmental Acts. 

Required Skills or Experience

Education

• Degree or Diploma in Information Technology field, along with In-depth knowledge of Microsoft Operating systems, Database Management, Cybersecurity, Networking, Microsoft or Cisco certifications. 

Pre-requisites/ Attributes of Job Holder

• Excellent communication and listening skills.
•  Ability to work under pressure.
•  Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
•  Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player who displays good human relations skills.
•  Must be flexible in working hours, including weekends, evenings, and holidays.

Relationships

Towards a smooth carriage of the responsibilities required of this position, the functionary shall be required to liaise effectively with internal and identifiable external clients as listed below:

Internal Relationships

• The General Manager
• Divisional heads
• Department Heads
• All Departments
• Cashiers at the Hotel’s sales points

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