HR Officer - AAK

About the role

To provide reliable administrative and operational support to the Human Resources department in Tamale, Ghana, enabling the smooth delivery of day-to-day HR services to the local organization. The HR Assistant supports key HR processes including recruitment, employee records management, payroll preparation, and compliance, and serves as a first point of contact for employee queries.

The role plays an important part in ensuring that HR processes are executed accurately, confidentially, and in line with AAK policies and local labor law requirements.

Responsibilities

• Support the recruitment and hiring process by posting job advertisements on job boards and the company website, screening resumes, shortlisting candidates, scheduling interviews, and maintaining communication with applicants throughout the process.
• Assist in the onboarding of new employees, ensuring all required documentation is completed, induction schedules are arranged, and new starters are set up correctly in HR systems.
• Maintain and update employee files — both digital and physical — ensuring records are accurate, up to date, and handled with strict confidentiality in line with AAK’s data management standards.
• Track and administer employee attendance, leave, and personal data, ensuring information is recorded correctly and made available to the HR Manager and relevant stakeholders as required.
• Support payroll preparation by collecting, verifying, and consolidating relevant data including attendance records, overtime, and leave balances, and coordinate with the payroll or finance department to ensure timely and accurate processing.
• Assist employees with benefits-related queries, acting as a first point of contact and escalating complex issues to the HR Manager where appropriate.
• Prepare HR documents including employment contracts, offer letters, and policy communications, ensuring these are accurate, professionally formatted, and issued in a timely manner.
• Manage and coordinate the HR department’s schedule, including meetings, training sessions, and company events, ensuring logistics are well organized and communicated.
• Support the implementation of HR procedures and ensure company policies are consistently followed across the local organization. Assist with internal audits and compliance activities as required.
• Serve as a day-to-day point of contact for employee inquiries, providing timely and professional responses and escalating more complex matters to the HR Manager. 

About you

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Membership of a professional HR body (CIHRM or equivalent) is an advantage.
• Previous administrative or HR experience, preferably in a professional or corporate environment.
• Basic knowledge of HR principles, employment practices, and Ghanaian labor law.
• Proficiency in MS Office applications (Word, Excel, PowerPoint); experience with HRIS systems is an advantage.
• Strong organizational and time management skills, with the ability to handle multiple tasks and priorities simultaneously.
• High attention to detail and numerical accuracy, particularly in relation to payroll data and employee records.
• Excellent communication and interpersonal skills; able to interact professionally with employees at all levels.
• Strong sense of discretion and confidentiality in handling sensitive employee information.
• Proactive, reliable, and solution-oriented; comfortable working in a structured environment with defined procedures.
• Fluent in English; knowledge of local languages spoken in the Tamale region is an advantage

In return, AAK offers

• Competitive remuneration
• Opportunity for career growth

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