Compliance Manager - FinVolution Group

FinVolution Group is a leading fintech platform connecting millions of consumers with financial institutions. Listed on the NYSE (FINV), we leverage cutting-edge Artificial Intelligence and Big Data technologies to provide accessible financial services.

Job Summary

The Compliance Officer will be responsible for developing, implementing, and maintaining a robust compliance framework that aligns with Ghana’s financial services regulations, including the Bank of Ghana’s guidelines for digital lending, the Data Protection Act, 2012 (Act 843), and other relevant laws.

This role will oversee day-to-day compliance operations, conduct regular audits and risk assessments, and serve as the primary liaison between the company, regulatory bodies, and external stakeholders. The ideal candidate will possess deep knowledge of Ghana’s financial regulatory landscape, strong analytical skills, and a commitment to fostering a culture of compliance across all departments.

Key Responsibilities

Regulatory Compliance Management

• Monitor and interpret changes to Ghanaian financial regulations, including updates from the Bank of Ghana (BoG), National Communications Authority (NCA), Data Protection Commission (DPC), and other relevant regulatory bodies. Translate complex regulatory requirements into clear, actionable policies and procedures for internal teams.
• Develop and maintain a comprehensive compliance manual that outlines company-wide standards for digital credit operations, customer data management, fair lending practices, and anti-money laundering (AML) measures.
• Conduct regular compliance reviews of all business processes, including loan origination, disbursement, repayment collections, and customer communication, to identify and resolve gaps or non-compliance issues.
• Coordinate with legal, product, and operations teams to ensure new digital credit products, features, and technologies comply with existing regulations before launch. Provide pre-launch compliance risk assessments and recommendations.

Risk Assessment & Mitigation

• Lead annual compliance risk assessments to identify potential vulnerabilities in areas such as data privacy, customer protection, fraud prevention, and regulatory reporting. Develop risk mitigation plans with clear timelines and accountability.
• Monitor emerging risks in the digital lending space, including cybersecurity threats, evolving consumer protection expectations, and regulatory changes, and update the company’s risk management framework accordingly.
• Investigate compliance incidents and breaches, including customer complaints related to unfair lending practices, data misuse, or unauthorized fees. Prepare detailed incident reports and recommend corrective actions to prevent recurrence.

Policy Implementation & Training

• Oversee the implementation of compliance policies across all departments, ensuring employees understand and adhere to requirements. Conduct regular compliance training sessions for staff, including role-specific modules for loan officers, customer support teams, and technology staff.
• Develop training materials, including presentations, case studies, and interactive workshops, to educate employees on topics such as the Bank of Ghana’s Guidelines for Digital Lending, Data Protection Act, anti-money laundering (AML) obligations, and fair debt collection practices.
• Track employee training completion rates and conduct follow-up assessments to ensure knowledge retention. Address knowledge gaps through targeted refreshers or one-on-one coaching.

Regulatory Reporting & Stakeholder Engagement

• Prepare and submit accurate, timely regulatory reports to the Bank of Ghana, Data Protection Commission, and other relevant authorities. This includes periodic compliance status reports, data breach notifications, and statistical reports on lending activities.
• Serve as the primary point of contact for regulatory audits and inspections. Coordinate internal preparations, gather required documentation, and respond to regulatory inquiries in a timely manner.
• Build and maintain positive relationships with regulatory officials, industry associations, and peer organizations to stay informed of emerging trends and advocate for the company’s interests in policy discussions.

Customer Protection & Ethical Practices

• Ensure the company adheres to the Bank of Ghana’s Consumer Protection Guidelines, including transparent pricing, clear loan terms, and fair dispute resolution processes. Review all customer-facing materials, including loan agreements, privacy policies, and marketing communications, for compliance with disclosure requirements.
• Monitor customer feedback channels, including complaints and reviews, to identify potential compliance issues related to customer treatment. Work with the customer support team to resolve escalated complaints and implement process improvements.
• Champion ethical lending practices across the organization, promoting a culture of integrity, transparency, and respect for customer rights.

Required Qualifications & Experience

Education

• Bachelor’s degree in Law, Finance, Business Administration, or a related field. A master’s degree in Law (LLM) or a professional certification (e.g., Certified Compliance & Ethics Professional (CCEP), Certified Anti-Money Laundering Specialist (CAMS)) is highly desirable.

Professional Experience

• Minimum 3–5 years of experience in a compliance role within the financial services industry, preferably in digital lending, microfinance, or fintech in Ghana.
• Demonstrated knowledge of Ghanaian financial regulations, including the Bank of Ghana’s Guidelines for Digital Lending, Data Protection Act (Act 843), Anti-Money Laundering Act (Act 914), and Consumer Protection Act (Act 867).
• Experience conducting compliance audits, risk assessments, and regulatory reporting. Familiarity with audit procedures and the ability to prepare comprehensive audit reports.

Skills & Competencies

• Strong analytical and problem-solving skills, with the ability to interpret complex regulatory texts and apply them to real-world business scenarios.
• Excellent communication skills, both written and verbal, with the ability to explain compliance requirements to non-technical stakeholders and present findings to senior management.
• Detail-oriented with a high degree of accuracy, ensuring compliance with all regulatory requirements and minimizing risk exposure.
• Ability to work independently and prioritize tasks in a fast-paced, dynamic environment. Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and compliance management software. Experience with data analysis tools to monitor compliance metrics is a plus.
• High ethical standards and a commitment to upholding the company’s values of transparency and customer-centricity.

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