Docutech IT Jobs in Accra
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Docutech Ltd. is seeking a Managed Print Services (MPS)–focused IT Support Specialist to join our team. This position is ideal for a technically skilled and service-oriented professional who can deliver exceptional customer support, optimize print environments, and ensure the smooth operation of multifunction printers, copiers, and related IT systems. You will play a key role in implementing and supporting MPS solutions for clients, helping them reduce costs, improve workflow, and maintain reliable print infrastructure.
Key Responsibilities
Technical Support & MPS Implementation
- Install, configure, and maintain a wide range of office equipment, including Xerox and HP printers, photocopiers, and multifunction devices.
- Provide on-site and remote support for Managed Print Services environments, including device monitoring, print management software, and user access controls.
- Troubleshoot hardware, software, and network connectivity issues to ensure optimal uptime and efficiency.
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Customer Service & Account Management
- Serve as the primary technical contact for assigned MPS client accounts, ensuring timely responses to service calls and proactive follow-ups.
- Build strong relationships with customers through regular preventive maintenance and performance reviews.
- Educate clients on best practices for print management, device usage, and cost optimization.
Monitoring & Reporting
- Use service management tools such as 4me, 3Manager, or equivalent to:
- Monitor device performance, supplies, and service tickets.
- Track key metrics like page volumes, consumable usage, and uptime.
- Prepare and submit accurate daily activity, service visit, and performance reports to supervisors.
Product & Market Knowledge
- Maintain up-to-date expertise on Docutech products, MPS solutions, and internal service procedures.
Continuous Improvement
- Identify opportunities to enhance client print environments, reduce costs, and improve efficiency.
- Support team initiatives to improve overall service delivery and operational processes.
- Perform additional duties assigned by management.
Requirements
Education & Experience
- Bachelor’s degree in Information Technology, Electrical/Electronic Engineering, Computer Science, or a related field.
- At least 2 years of experience in IT support or technical servicing, with direct exposure to Managed Print Services or enterprise print solutions highly desirable.
- Proven hands-on experience with the installation and servicing of printers, copiers, and multifunction devices.
- Strong troubleshooting and problem-solving skills for hardware, software, and network-related issues.
- Ability to install and configure print management software and integrate devices into client networks securely.
- Excellent customer service orientation and professional communication skills.
- Strong organizational skills with the ability to work independently and under pressure.
Other Requirements
- Commitment to continuous learning and staying current on MPS technologies.
- Valid Driving license and driving ability required.
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