MTN Telecommunication Jobs in Accra
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Job Summary
The Manager – BankTech is responsible for driving the development and execution of BankTech and Scoring strategy in MML and growing the lending portfolio including credit/term loans and overdrafts for personal and small-scale business loans. The role constantly explores opportunities for credit building using multiple scoring engine platforms that are scalable.
The role also works very closed with partners to develop credit scoring models, loan processes, designing algorithms and negotiating strategy. It also ensures timely and robust
planning and execution through the product lifecycle and customer value management including, gathering and prioritizing product and customer requirements and finally ensuring the successful deployment of the products in the needed areas. The role is also expected to understand and map customer journeys to improve experience.
Job Context
- An expertise-based multicultural Fintech organisation
- A dynamic and evolving field of Fintech/Financial Services industry
- Revolutionary workforce practices which are bringing together global labour markets
- Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring.
- Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
- Agile ways of working
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Job Role
- Assist SM – BankTech to achieve annual revenue and non-revenue KPIs, including monitoring revenue and cost to maintain profitability as per the strategy and business plan
- Assist line manager to formulate lending and scoring strategies and to execute plans in accordance with agreed roadmap, ensuring appropriate prioritization is undertaken.
- Effectively manage third-party partners to enhance scoring and scale BankTech and lending services
- Manage day-to-day credit/lending products operations and establish internal best practices to ensure seamless end-to-end implementation
- Conduct extensive market and regional research and create realistic user stories for solution optimization
- Benchmark best practices and conduct extensive research to identify appropriate pricing for products – develop proposals to amend products pricing in line with country-level nuances.
- Research and analyze customer behaviour as well as collaborate with the Commercial and CVM teams to develop & analyze loyalty/reward programs – to design loyalty rewards, in line with the overarching set of guidelines.
- Use relevant metrics and measures to monitor existing loyalty & reward programs – manage the loyalty program operations.
- Liaise with partners to explore innovative ways to augment the product portfolio and scoring algorithms, decisioning and platforms technology.
- Gather customer feedback including capturing Voice of Customer through product reviews, complaints etc. to enhance performance.
- Manage quality of service controls to ensure seamless customer experience for BankTech & Lending.
- Lead in products concept documentation, business cases, customer journey mapping/flows, UATs and GTM deliverables for all BankTech and lending products.
- Manage the product lifecycle and execute strategies to expand and extend current digital channels.
- Participate in strategic meetings.
- Support function-wide transformation initiatives. Elicit inputs from relevant parties, when required.
- Implement adequate risk mitigation and controls, with directions from the SM Payments
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
- Manage approval process from SM BankTech on new initiatives.
- Work with approved budget for internal projects, under direction from the SM BankTech.
- Facilitate preparation of proposal on change initiatives SLA, policies, and procedures.
General Requirements
Education
- Minimum Bachelor Academic Degree with MBA/Masters
- 4-year degree in Banking, Finance, Commerce or related field, Computer Science, Engineering
Experience
- Minimum 4 to 6 years relevant experience in a similar position with at lease 3 years in managerial role
- Experience in Fintech, banking or financial services is mandatory.
- Successful track record as a senior management professional in delivering exceptional Fintech products, business growth & financial results
- Experience working in a global/multinational enterprise with a good understanding emerging market
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Competencies
- Functional Knowledge:
- Product design and customization
- Product pricing
- Loyalty rewards and offerings design and disbursement
- Product operations
- Product strategy and roadmap implementation
- Quality of Service
- Product performance
- Wireframe and use case design.
Knowledge:
- Good understanding of mobile payments
- Good understanding of business process and technology
- Value Proposition building
- Product API management
- Product and revenue performance monitoring
- Revenue, pricing, and adoption models
- Market research, analytics and insights
- Digital marketing
- Product localization
- Offering and pricing
- Loyalty rewards design & operations
- Product operations
- Quality of Service
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