Telecel Telecommunication Jobs in Accra
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Role purpose:
- To implement and advise on regional sales and distribution strategy for all channels to drive growth in market share.
- To develop and advise on regional mobile and fixed channel distribution including SME prepaid lines across the country and grow electronic airtime contribution.
- To grow acquisition and revenue market share across all channels in the region.
- Implement and advise on Telecel Mobile Financial services strategy for acquiring new customers and growing the portfolio through unmatched customer experience in the region.
- To drive acquisition for Fixed Products and serve as the link between the major stakeholders in the region.
- Responsible for the overall Business health of the Consumer Mobile and Fixed businesses and the Mobile Financial Services in the region.
- Manage and develop team capability in the region.
Key accountabilities and decision ownership:
Sales and Distribution Strategy
- Leadership of the Distribution and Acquisition teams to deliver value and growth in the region.
- Leadership in delivering efficient distribution for all channels through improving distribution, return on Investment in the region.
- Develop appropriate performance metrics and measures to monitor progress against targets, taking appropriate managerial action to ensure all sales targets for all channels are exceeded in the region.
- Liaise with the Customer Experience team to implement Customer Experience strategy across channels (Sales, Retail shops, Associate Distributor shops etc.) in the region.
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Shape future direction of Telecel’s acquisition offers for Mobile Financial Services Business customers.
- Use market and customer-based insights to acquire customers in the regions .
- Identify market trends, opportunities, and risks to define future propositions and promotions that drive customer acquisition and growth in the regions.
- Responsible for the P&L [business case] of the acquisition offers for all areas of Mobile Money in the region.
- Work with internal teams to develop agency briefs & further research strategies (including discussion guides, questionnaires, marketing briefs and product descriptions) for the region.
- Drive Mobile Money innovations to diversify Telecel Ghana revenue stream in the regions
- Ownership and management of the relationship with new Mobile Financial Services Business customers [acquisition plus first 3 months with Telecel] in the region.
- Ensure the business meets any external (regulatory) requirements appropriately in their field in the region.
- Deliver regional Mobile Money targets.
- Drive and Motivate team to achieve regional sales targets.
Customer Experience and CXX delivery
- Work with the Experience team to lead and inspire Telcel’s direct experience channels in the region.
- Execute the experience strategy in the region.
- Contribute inputs into overall customer experience strategy.
- Responsible for CXX delivery in the region.
Managing Profit and Loss
- Overall responsibility in managing regional Sales and Distribution budget to deliver efficiency.
- Managing regional Distribution and Sales costs to deliver positive return on Investment.
- Identify operational and staff requirements to achieve operational effectiveness and to meet regional objectives.
Developing Sales and Distribution Capabilities
- Collaborate with HR Business Partner to identify gaps and develop capacity and capabilities of the regional team
- Develop talent matrix in managing succession planning within region.
- Adherence to health, safety, and wellbeing standards in the region.
Core competencies, knowledge, and experience:
- Experience in delivering market insights and lead strategy within a large and complex organization.
- Over 5 years’ experience in senior position.
- Experience in the Mobile money services industry in emerging markets.
- Experience in the Fixed industry in emerging markets.
- Proven capability of working within an environment of rapid operational and cultural changes.
- Ability to communicate at all levels of the organisation.
- Ability to coordinate and work with multiple teams of the organization to resolve issues
- English – Fluent
- Local language – Conversational
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Qualification Required & Experience
Must have technical /professional qualifications:
- Masters/Equivalent degree in Sales & Marketing or related fields.
- Proficiency in Microsoft Office, particularly Excel.
- Strong analytical skills and problem-solving skills.
Location: Accra
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