Sorting Centre Manager - Jumia Group

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia’s platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Sorting Manager will help define and steer the line-haul strategy for company operations to maximize delivery efficiency, lower costs and ensure best practices

What you will be doing:

Network Operations & Execution

• Inbound & Handover Management: Oversee the seamless transition of outbound and seller packages from vendor drop-off and pick-up centers into the logistics network.
• Systems Integrity: Ensure 100% scanning compliance and real-time system updates across all logistics legs to maintain total visibility of transferable units.
• Dispatch Optimization: Design and implement optimal pick-up cut-off times for 3PL partners and the controlled fleet to maximize throughput.
• Performance Monitoring: Track KPIs proactively to identify delays, alert Courier Account Managers, and implement immediate corrective measures.
• Exception & Loss Control: Take full accountability for shipment mismatches and end-to-end exception handling within the hub and transit network.
• Jumia Express Lead: Guarantee 100% same-day shipping adherence for all Jumia Express orders through rigorous process discipline.
• Capacity Building: Lead training programs for partners and hub staff to ensure the smooth adoption of new and existing operational protocols.

Strategic Project Management

• Infrastructure Expansion: Develop data-driven business cases for new sorting hubs, including capacity modeling and volume projections.
• Facility Procurement: Lead property scouting, contract negotiations, and the acquisition of necessary operating licenses.
• CAPEX & Financial Planning: Formulate and defend CAPEX requirements for top management approval, overseeing the full procurement cycle for tools and equipment.
• Layout Design: Design and execute optimized network layouts to ensure maximum workflow efficiency.
• Resource Planning: Lead strategic capacity and manpower planning to ensure the facility is fully equipped to meet scaling demands.

What we are looking for:

Education & Technical Proficiency

• Minimum: Bachelor’s Degree in Engineering, Logistics, Operations, or Supply Chain Management from an accredited institution.
• Intermediate or above proficiency in Microsoft Office (Expert-level Excel is a must) and Google Workspace.
• Working knowledge of Six Sigma methodologies and Lean manufacturing techniques is highly preferred.

Professional Experience

• Proven Track Record: Minimum of 5 years in a high-volume distribution, manufacturing, or production environment, with a specialized focus on logistics and supply chain optimization.
• Deep expertise in Transportation Logistics network management, including a thorough understanding of retail and customer service priorities.
• Hands-on experience in forecasting, capacity planning, S&OP, carrier negotiations, and delivery performance optimization.
• Demonstrated experience managing complex networks and driving large-scale operational strategies.

Core Competencies

• Exceptional ability to lead, inspire, and manage large, diverse, and often remote operational teams.
• High-level analytical thinking with the ability to translate complex data into actionable operational improvements.
• A methodical and highly structured approach to problem-solving; result-oriented with a focus on precision.
• An autonomous self-starter who excels in a fast-paced team environment and remains flexible under pressure.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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