Support Staff - Electronic Security Training Institution


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Electronic Security Training Institution Education Jobs in Accra


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The Role

We are hiring a Support Staff professional to strengthen ESTI’s day-to-day operations and student experience. This role is responsible for responding to enquiries, supporting admissions and student records, coordinating training logistics with facilitators, and handling general showcase our hands-on electronic security training.

Key Duties & Responsibilities

Enquiries, Admissions & Student Support

  • Respond promptly and professionally to enquiries via phone calls, WhatsApp, email, social media inbox, and walk-ins.
  • Provide accurate information on courses, fees, schedules, entry requirements, and enrollment steps.
  • Support admissions processes: registrations, onboarding messages, reminders, and follow-ups.
  • Maintain student records, attendance logs, and training documentation (digital and physical).

Coordination With Facilitators (Training Logistics)

  • Coordinate with facilitators on class schedules, lesson logistics, and materials required for practical sessions.
  • Prepare classrooms/labs for hands-on training (tools, demo equipment, handouts, checklists).
  • Support assessments and certification activities: candidate lists, logistics, reporting, and documentation.
  • Escalate operational issues to the Acting Head of Administration for resolution.


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General Administration Duties

  • Front desk and office support: receiving visitors, managing calls, filing, printing, scanning, minute-taking.
  • Maintain trackers and logs (enquiries log, admissions pipeline, attendance, course schedules).
  • Assist with procurement/admin errands: office supplies tracking, requesting quotations, coordinating deliveries.
  • Support events (open days, recruitment sessions, exams) and post-event follow-ups.

Social Media & Digital Engagement

  • Capture and post content from training activities (photos/short videos).
  • Showcase student projects, certifications, facilitator highlights, graduate success stories, and partnerships.
  • Support LinkedIn updates to position ESTI as a talent pipeline for the electronic security industry.

Required Skills or Experience

Key Skills & Requirements

  • Strong communication and customer service skills (clear, friendly, professional).
  • High level of organisation and attention to detail.
  • Comfortable using WhatsApp Business and basic MS Office / Google Workspace.
  • Basic photo/video capture and simple editing (Canva/CapCut) is an advantage.
  • Punctual, proactive, trustworthy, and willing to learn.

Added Advantage: Basic familiarity with electronic security (CCTV, alarms, access control, networking) or experience in a training environment.

Salary Range

GHS 2,200 – 3,000 gross per month, depending on experience and capability.


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