Moove Sales / Marketing Jobs in Accra
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About The Role
The Sales & Onboarding Executive role at Moove is a pivotal position responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist.
The Sales & Onboarding Executive will engage with potential customers, understand their needs, and present Moove's innovative solutions. Additionally, they'll lead the onboarding process, ensuring a smooth transition for customers as they adopt the platform. This role demands strong communication, relationship-building, and project management skills to effectively bring new clients into the Moove ecosystem while maintaining high satisfaction levels.
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What You’ll Be Doing
- Deliver 100% satisfaction, in-person support to our drivers.
- Walk drivers through onboarding and all of the tools to be successful
- Help brand the Moove name and get drivers excited
- Stay on top of Moove policies and procedures
- Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
- Welcome and greet customers delightfully.
- Accurately describe Moove’s product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Moove Fleet account.
- Resolve driver related issues.
- Work with the City Fleet Manager in building harmonious relations between drivers.
- Build driver funnel dashboard for new driver acquisition across various channels
- Manage driver referral and incentive schemes.
- Manage driver agency relationships to ensure they met company KPIs.
What You Will Need For This Position
- A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
- A minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
- Excellent communication skills.
- Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
- Must be customer service-centric.
- Must possess basic administration skills.
- Ability to work independently, with little or no supervision.
- Ability to work in a fast-paced environment.
Key Metrics
- Sign up of X number of drivers daily with security deposit
- 75% conversion from lead gen to conversion with deposit
- First trip to first month trip target to be mapped to performance
- Executive to Driver Partner (DP) knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance
- Sign up incentives to be tiered basis 1st trip to 200th trip
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