UJEFF Delivery Services Limited Customer Service Jobs in Ghana
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Main Goals
- Provide top-notch support to customers and drivers through multiple channels (app, phone, chat).
- Ensure smooth order processing and resolve issues quickly.
- Boost customer satisfaction and retention.
Key Responsibilities
1. Customer Support
- Answer queries about orders, deliveries, payments, and promotions.
- Handle complaints about missing items, delays, or cancellations.
- Provide order tracking info and updates.
2. Issue Resolution
- Escalate complex issues to supervisors or logistics teams.
- Process refunds, replacements, or adjustments as needed.
- Follow up on resolved issues to ensure satisfaction.
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
3. Driver Support
- Assist drivers with app-related issues, pickup/drop-off changes.
- Coordinate with logistics teams for smooth deliveries.
4. App & System Management
- Monitor app performance, report glitches or bugs.
- Update customer records and order statuses accurately.
5. Reporting & Improvement
- Track performance metrics (response time, resolution rate).
- Provide feedback to improve processes and customer experience.
6. Compliance & Security
- Handle sensitive data securely (GDPR General Data Protection Regulation, payment info).
- Follow company policies and procedures.
Required Skills or Experience
- The person should have a DBS/HND in the related field with not less than 2 years working experience.
- Must be proactive and have the ability to make informed decisions.
- Must be able to communicate well at all levels and have problem-solving skills
- Ability to work in a fast-paced environment
- Must be familiar with smartphones and apps (experience with a delivery app is a plus)
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Skills Needed
- Excellent communication and problem-solving skills.
- Empathy and patience.
- Familiarity with delivery apps/technology.
- Ability to multitask in a fast-paced environment.
Salary: GHS 1200 - 1500
Location: Kanawo Global T Plaza Building
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Call Centre Agent: Inbound - Plato Consult Limited