Supervisor: Sponsor Donor Support - Compassion International

Job Summary

This supervisor at Compassion International provides tactical supervision to the sponsor donor support team to administer processes and activities servicing the sponsor-donor connection. She or he processes child sponsorship, child survival, leadership development and other significant field program communication resources. The primary purpose of this position is to provide full, daily supervision for assigned support and/or paraprofessional staff.

This responsibility includes hiring, discipline, and termination, as well as, coaching, performance management, assigning, checking, and approving work to meet specific objectives. The incumbent will ensure completion of department responsibilities following established practices, organizational strategy, department guidelines, and within approved budget.

Responsibilities

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.

• Provides leadership and development to direct reports. Works with staff to foster an environment of professional growth, in alignment with compassion’s strategies and objectives. Consult with peer management and senior leaders to successfully align departmental resources and priorities across Compassion.
• Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies.
• Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews. Supports continuous learning and development that enhances individual performance and organizational capability.
• Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews. Supports continuous learning and development that enhances individual performance and organizational capability.
• Monitors quality of documents and orders corrections of entry errors into the database for dispatching.
• Supervises the generation, organizing, recording, and tracking of child, mother-child unit and student information and correspondence documents.
• Working directly or in cooperation with appropriate staff, utilizes appropriate software and programs to lead the gathering of communication resources from the church partner to support major issues and projects.
• Oversees the production of electronic child information being entered into the child and sponsorship database and produces database reports and maintains computer files. Also oversees the review, approval or rejection of child information received. Often participates in other program support activities in support of partnership facilitators and church partners.

Faith

• Has a personal relationship with Jesus Christ.

Culture

• Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.

Requirements

Education

• Bachelor’s Degree in Human Resources or Business Administration.

Experience

• Over 5 years of experience in leading, managing, and coaching teams.
• Skilled in data analysis and report writing.
• Proficient in Excel and PowerPoint.
• A valid driver’s license is a plus.

🔥 SIMILAR JOBS YOU MAY LIKE → APPLY