Manager: Switch Car Rentals - Leasafric Ghana

LEASAFRIC GHANA PLC is a non-bank financial institution that provides asset finance using the technique of finance leasing. The company was founded in 1992 and is headquartered in Accra, Ghana. Leasafric Ghana PLC is committed to providing quality and ancillary service solutions to meet their customers’ unique needs, supported by appropriate technology, in accordance with world-class systems and procedures.

Job Description

This is a full-time role for Manager, Switch Car Rentals. The Manager, Switch Car Rentals is responsible for developing and implementing better business development strategies, increasing profits, and establishing business relationships. The job holder would also use market research to forecast current market activities in order to maintain existing market shares, expand into new territories, and maintain business momentum.

Key Responsibilities:

• Drive Sales C Marketing initiatives for Switch growth and profitability in both retail and corporate/SME segments
• Lead the transformation and positioning of the Switch business model as a Value- Added Service to both retail and corporate clients
• Formulate and enforce effective standard operational procedures and practices that will ensure maximum operational availability of all critical Business systems and applications
• Increase market share using digital platforms and managing client relationships
• Ensure Switch asset utilization of at least 95% monthly
• Responsible for receivables and credit control.
• Drive customer relationship management, inclusive of strong interpersonal relationships with customers across the country.
• Opening of the Switch Franchise in new markets
• Creation and maintenance of Customer databases
• Conduct market research on current market conditions and competitor information
• Business Application development and Project Delivery
• Ensure Business readiness and training for new solutions.

Supervisory/Quality Management

• Continuously evaluate and improve unit processes to enhance efficiency, productivity, information security and quality in accordance with the organization’s information security objectives
• Ensure that relevant documents, such as standard operating procedures (SOPs), work instructions, and quality records, are properly maintained, updated, and accessible to employees within the department.
• Maintain a customer-centric approach within the unit, ensuring that products or services meet customer requirements and expectations while striving for continuous improvement in quality and information security
• Support internal and external audits of departmental processes and procedures related to the Integrated Management System, providing necessary documentation and corrective actions as required to ensure compliance with applicable standards and regulations

Required Skills or Experience

• Candidate must have a Degree + related Professional Certification
• Minimum of six (6) years’ experience spanning across business development, sales C marketing/customer service, supervisory/leadership roles
• A master’s degree in a relevant discipline will be an added advantage
• Experience with lead generation and prospect management
• Commercially minded with a strong track record in delivering results and managing teams
• Possess excellent communication skills - written and verbal
• Ability to work well with people is essential.
• Ability to handle pressure and meet tight deadlines is essential
• Excellent organizational skills to meet goals and set priorities
• Action and results-oriented with ability to stay on track
• Proficiency in Microsoft Office Suite.
• Excellent organizational skills to meet goals and set priorities

Technical Competencies

• Digital Fluency
• Business Acumen
• Financial Management
• Organizational C Business Knowledge
• Customer Engagement
• Process Improvement
• Leveraging Opportunities

Behavioral Competencies

• Results Driven
• Interpersonal skills
• Emotional intelligence
• Innovative and growth mindset
• Teamwork
• Collaboration
• Resilience
• Agility
• Continual Learning
• Integrity

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